“SysArc’s helpdesk is extremely responsive and its remote capabilities have made the troubleshooting process easier and more efficient for all parties.”
In Spring of 2011, Public Affairs Support Services (PASS) was looking for an external partner to provide managed IT services and network maintenance. The company had outgrown its current provider and was looking for an expert that could handle the size of the organization and had depth in talent and expertise with extremely responsive customer support.
PASS’ IT Director conducted research on companies providing managed services in the Reston, Virginia area. The company narrowed its search down and interviewed three different firms. After meeting with SysArc, PASS decided the firm was the right size and fit to provide managed IT, network maintenance, and backup disaster and recovery services to the organization.
PASS’ President and Chief Executive Officer, Vinnie Tallman, says it hired SysArc with high expectations. Not only have those expectations been met but they’ve been exceeded. SysArc’s helpdesk is extremely responsive and its remote capabilities have made the troubleshooting process easier and more efficient for all parties. PASS has also seen a definite decrease in downtime since it started working with SysArc. According to Tallman, the biggest advantage has been knowing that it can rely on SysArc to not only manage its network but also to benefit from the firm’s extended IT knowledge base and expertise. Over the past six months, SysArc has helped PASS enhance its network and implement additional cyber security measures. This has ultimately helped PASS adapt to client demands and become a more secure, efficient organization.