“SysArc has been instrumental in making sure that the organization has what it needs.”
The National Council of University Research Administrators (NCURA) was handling all of its IT needs in-house. But when its webmaster left, the organization was faced with the challenge of continuing to manage and maintain its IT infrastructure while experiencing a huge issue with backup and recovery. In 2007, it began seeking an outside partner to help manage its IT operations in a more secure, cost-effective way.
Initially, NCURA selected another managed services company. But after working together for a short period of time, the organization wasn’t satisfied. NCURA didn’t want a firm that offered cookie cutter options—it needed a customized and proactive plan of action. After hearing about SysArc through a referral, NCURA found the firm to be extremely personable, knowledgeable, and trustworthy with flat-rate services that were affordable and easy to navigate. NCURA and SysArc began their partnership in 2008 and for nearly 10 years, SysArc has been providing the organization with managed IT, network and security, IT support, and hardware advisory services.
Latasha Johnson, NCURA’s Senior Manager and Database Administrator, says that SysArc has been instrumental in making sure that the organization has what it needs. Any one of her colleagues can contact SysArc to receive expert support and knowledge, and with its flat rate pricing she never has to worry about staying within a certain number of hours. With SysArc’s expert consultation, NCURA decided to move two major systems outside of its own network (its database and website), significantly cutting down on time consuming updates and maintenance. SysArc also helps NCURA remain proactive by keeping the organization informed when something is wrong and not vice versa. Johnson says that SysArc gives her peace of mind knowing that NCURA’s systems are backed up, secure, and up-to-date with the latest industry standards and allows her to focus her time on moving vital projects forward.