Network Support Services

Our network support services comprise a diverse and skilled support team that leverages the very latest technologies and industry standard best practices to provide your business with the highest possible levels of service and responsiveness.

Since 2004, we have provided these services to hundreds of commercial organizations in the metro areas of Maryland, DC and Northern Virginia.

In addition to utilizing skilled staff and leading tools and applications, the implementation of industry standard best-practice tasks will further ensure the continual up-time of your environment as well as greatly reduce the occurrence and frequency of future technical issues.

Via our Network Administrator capabilities, your account will be assigned a dedicated Network Administrator.

This experienced professional will perform a number of industry standard maintenance tasks as well as complete regularly scheduled on site visits.

In addition, individuals from our Network Operations Center will perform a variety of Proactive Technology Management tasks to ensure current Patch Management, Anti-Spyware Management, Spam Management, Desktop Optimization, Documentation as well as manage, maintain and support your entire organization's data backup strategy.

Via our Reactive Support Services, you will have access to our help desk support team, ticketing application and customer portal.  Also, it is from this Centralized Services location that we can deploy additional technical resources to your office(if required).  Lastly, our team members will be able to answer and respond to any of your end-user "how to questions" that are often not "technical" in nature.

Lastly, your organization can receive tremendous benefit from a dedicated Virtual Chief Information Officer. This industry veteran will review your Technology Summary as well as assist with Budget Planning as well as advise on the business impact of any and upcoming technology decisions.

Some of the more popular aspects of our Network Support Service offerings include:

24/7 Monitoring Support and Service

To assist our technical support staff with the proactive and preventative support of your infrastructure, we use industry leading software tools and applications to cost-effectively monitor around the clock every device and server in your environment.

These tools have the capability to provide your technical support team with real-time alerts and notifications if a serious technical issue occurs. In addition, these applications have been integrated into our application within our technology platform to allow us to provide our clients with the highest levels of responsiveness and accountability.

Remote Access and On-Site Support

Through the use of the latest technology available for advanced remote monitoring tools, we can professionally manage your entire critical infrastructure as well as their associated applications and services. Our Certified System Engineers and IT Managers have the expertise and skill sets to proactively maintain and quickly diagnose and repair your technical issues so that your mission critical applications are available and your end-users can obtain the maximum levels of productivity .

Managed Firewall / Router / VPN

We can provide technical assistance to ensure secure network connectivity for internal and remote users by managing and monitoring your firewall, router and VPN devices.

Active Directory Management

We can manage the directory service to provide access to new users, modify existing users and/or delete old accounts. In addition, we can manage user profiles, group policies and security procedures for your entire organization.

Online Backup Solutions

We offer several back-up solutions are compliant with many of the government regulations that include HIPAA and Sarbanes‐Oxley.

E‐mail Solutions

Our MCSE certified Consultants have extensive expertise with Microsoft Exchange/Outlook and utilize specialized tools that monitor the performance of your email platform to ensure maximum up-time and performance. Our in‐house technical experts can troubleshoot and resolve your messaging problems quickly and efficiently.

Vendor Management

We can work and negotiate on your behalf with your current third-party vendors to resolve any technical issues that need to be covered by warranties, licensing, purchasing, returns or billing so that you can focus on more important issues and matters within your business.

In addition, we offer the following network technical support services:

• LAN (Local Area Network) design, implementation, maintenance and deployment

• Server integration, upgrades, migrations and technology refreshes

• Internet security solutions including firewalls and VPN

• Network Infrastructure Implementation

• Wireless Network Solutions

• Terminal Services, Citrix and Remote Location Access Solutions

• Antivirus, Anti-spam and Malware Solutions

• WAN connectivity (remote office connectivity via DSL/CABLE/T1 or VPN)

• Desktop Deployments

• Category 5e Data Cable Installation