Small Business IT Support Experts

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Network Support Services

Since 2004, SysArc has been supporting hundreds of clients in more than 20 industries to leverage their IT investments through proven and responsive network support services that repeatedly lead to reduced costs, improved system stability and enhanced end-user satisfaction.

Our comprehensive service offering can include a support team that leverages the latest technologies and industry standard best practices to provide your business with the highest levels of service and responsiveness.

For example, staff from our Network Operations Center can perform a variety of Centralized Services that include Patch Management, Anti-Spyware Management, Spam Management, Desktop Optimization, Documentation and manage, maintain and support your data backup strategy. These tasks will ensure the continual up-time of your environment as well as reduce the occurrence and frequency of technical issues.

Via our Network Administrator, your account will be assigned a Network Administrator. This experienced professional will perform a number of best practices tasks, complete regularly scheduled on-site support visits, prepare and review your centralized services report as well as present you with a detailed technology checklist.

To quickly respond to your support requests, we have implemented a Remote Support Framework that includes our help desk support team, deployment of our Certified Engineers from our strategically located offices, responding to your end-user "how to" questions and performing a variety of problem isolation and resolution. A detailed audit trail as well as tasks completed for your organizations may be accessed anytime via our Customer Portal.

Lastly, your organization can receive tremendous benefit from a dedicated Virtual Chief Information Officer. This industry veteran will review your Technology Summary as well as assist with Budget Planning as well as advise on the business impact of any and upcoming technology decisions.

24/7 Network Monitoring Service

To assist our Certified Engineers and technical support staff with the proactive and preventative support of your infrastructure, we use industry leading software tools and applications to cost-effectively monitor around the clock every device and server in your environment.

These tools have the capability to provide your technical support team with real-time alerts and notifications if a serious technical issue occurs. In addition, these applications have been integrated into our application within our technology platform to allow us to provide our clients with the highest levels of responsiveness and accountability.

Remote Access and On-Site Support

Through the use of the latest technology available for advanced remote monitoring tools, we can professionally manage your entire critical infrastructure as well as their associated applications and services. Our Certified System Engineers and IT Managers have the expertise and skill sets to proactively maintain and quickly diagnose and repair your technical issues so that your mission critical applications are available and your end-users can obtain the maximum levels of productivity .

Managed Firewall / Router / VPN

We can provide technical assistance to ensure secure network connectivity for internal and remote users by managing and monitoring your firewall, router and VPN devices.

Active Directory Management

We can manage the directory service to provide access to new users, modify existing users and/or delete old accounts. In addition, we can manage user profiles, group policies and security procedures for your entire organization.

Online Backup and Disaster Recovery Solutions

We offer several back-up solutions and we can recommend a cost‐effective and dependable disaster recovery and on-line backup solution and plan. We can provide full and incremental backups that are securely transported to a remote site. Naturally, our solutions are compliant with many of the government regulations that include HIPAA and Sarbanes‐Oxley.

E‐mail Solutions

Our MCSE certified Consultants have extensive expertise with Microsoft Exchange/Outlook and utilize specialized tools that monitor the performance of your email platform to ensure maximum up time and performance. Our in‐house technical experts can troubleshoot and resolve your messaging problems quickly and efficiently.

Vendor Management

We can work and negotiate on your behalf with your current third-party vendors to resolve any technical issues that need to be covered by warranties, licensing, purchasing, returns or billing so that you can focus on more important issues and matters within your business.

In addition, we offer the following network technical support services:

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