Managed Services
SysArc provides managed services to support the information technology needs of companies throughout Maryland, Virginia and Washington DC.Via our comprehensive suite of IT solutions and services, we can provide your organization with a a defined set of technical services that may also comprise either proactive and preventative tasks or the option of procuring our services on as needed basis. However, we typically provide our managed services on a fixed monthly fee, which will give you the added benefit of predictable technical and consulting services costs.
We can engage our tech support teams remotely over the Internet or via regular and scheduled on-site client visits.
Our standard base-line service offering include remote network, desktop and security monitoring, patch management and remote data back-up, as well as additional technical assistance when desired .
Also, we offer a variety of cost-effective pricing structures and managed network service plans. Our most preferred services plan is based on a flat per-month fee, but SysArc has a great deal of flexibility as to how our managed services may be procured.
No matter which plan is chosen, our managed services offerings are a great way for small and medium sized businesses to outsource their IT needs at a much lower cost than trying to build a comparable in-house IT support department.
Some of the benefits of our offering include:
- Greater peace of mind that comes from knowing we will proactively monitor your network, desktops and devices on a a round-the-clock basis
- Single point of contact for all of your infrastructure management
- Single service provider versus multiple vendors
- Defined Services Level Agreement (for service delivery)
- Predictable service costs for budgeting purposes via our fixed price or unlimited IT support contracts
- Cost avoidance of building, maintaining and supporting an internal management and reporting systems and applications
- Considerably Lower Total Cost Ownership (TCO) with a more complete and comprehensive service coverage leveraging the best technology tools currently available in our marketplace.
As part of this comprehensive offering, we can craft a solution that comprises the following tasks:
- Managed Voice Access and Networking
- Managed Integrated Access
- Managed IP Address Management
- Managed Remote Access
- Network, Desktop and Device Monitoring Services
- Network Element Management
- Network Management Services
- Fault Performance Management
- Configuration Management
- Managed Router Services
- Managed Server Services
- Managed VPN / IP-VPN
- Managed VoIP Service
- Managed Wireless LAN (WLAN)
- Asset Management
- Managed Videoconferencing
- Managed IP-PBX Applications
- Hosted IP-PBX Applications
- Managed Voice Security
- Managed Firewall
- Managed Intrusion Detection
- Vulnerability Scanning
- Incident Management
- Anti-Virus, Malware and Spam Management
- Secure Messaging to include E-mail
- Threat Assessment Monitoring
- Managed Business Continuity Service
- Software and Hardware as a Service (SaaS)
- Managed Video as a Service (MVaaS)
- Hosted Video as a Service (HVaaS)
- Managed Network and Endpoint Security.
