Managed Services

Via our Managed Services offering, we can provide your company with a comprehensive yet cost-effective solution for the ongoing management, support and maintenance of your entire technical infrastructure, employees and strategic and tactical business initiatives.

We offer our Managed IT Services to companies throughout the Maryland, DC and Virginia area.

As a Managed Services Provider, our offering provides a support framework that allows us to fix your technical issues before they become critical, offers your staff help whenever needed and ensures that your investments in technology are aligned with your business goals and objectives.

Our model and managed services definition is simple and easy to understand-We offer predictable and guaranteed IT and technology results for a predictable monthly fee that allows you to contain and control your costs around technology.

Our industry leading and innovative approach to supporting your staff and infrastructure can address the concerns and frustrations you may be experiencing with the service model currently used to support and manage your organization.

Almost 80% of all of our new clients were using the services of another IT services company before making the switch and upgrading to SysArc.

As such, our typical managed service offering comprises all of the tasks, duties and responsibilities usually performed by an in-house Information Technology (IT) department-at savings that have repeatedly been show to be greater than 30% when compared to other approaches.

Want to know more about our managed service pricing?

Our most frequently selected service plan is based on a fixed monthly fee that provides the additional benefit of predicable IT results and guaranteed server up-time and service request response times.

The accurate budgeting and determination of your technology Return-On-Investment (ROI) costs is a fairly easy and straightforward process.

Via our market leading support offerings, we offer a variety of cost-effective pricing structures and service plans.

We can also can customize a solution as we have a great deal of flexibility as to how our managed services may be procured.

No matter which solution is chosen, our all-inclusive model is a great way for small and medium sized businesses to outsource their IT needs at a much lower cost than trying to build a comparable in-house IT support department.

The benefits of our offerings can include:

• Greater peace of mind that comes from knowing we will proactively monitor your infrastructure desktops, servers and devices on an around-the-clock basis

• Single point of contact for all of your infrastructure and vendor management needs

• Single service provider versus multiple vendors for greater accountability and economies of scale

• Defined Services Level Agreement (for service delivery)

• Predictable service costs for budgeting purposes via our fixed fee and unlimited IT support plans

• Cost avoidance of building, maintaining and supporting an internal management and reporting systems, tools and applications

• Considerably Lower Total Cost Ownership (TCO) with a more complete and comprehensive service coverage leveraging the best technology tools currently available within our marketplace.

As a leading managed services provider, our comprehensive service offering addresses the challenges and issues faced by most business and can include the following tasks:

• Voice Access and Networking
• Integrated Access
• IP Address Management
• Remote Access
• Network, Desktop and Device Monitoring Services
• Network Element Management
• Network Management Services
• Fault Performance Management
• Configuration Management
• Router Services
• Server Services
• VPN / IP-VPN
• VoIP Service
• Wireless LAN (WLAN)
• Asset Management
• Videoconferencing
• IP-PBX Applications
• Hosted IP-PBX Applications
• Voice Security
• Firewalls
• Intrusion Detection
• Vulnerability Scanning
• Incident Management
• Telecom Services
• Anti-Virus, Malware and Spam Management
• Secure Messaging to include E-mail
• Threat Assessment Monitoring
• Business Continuity Service
• Software and Hardware as a Service (SaaS)
• Video as a Service (MVaaS)
• Hosted Video as a Service (HVaaS)
• Network and Endpoint Security

Please contact us anytime to receive a complementary analysis of how the service and associated costs of supporting your technical environment compares to other organizations of similar size, scope and complexity.