SysArc is a fast-growing IT Managed Service Provider based in the DC area looking for an experienced Network Administrator/Engineer to join our team.
We are one of the few MSP’s in the market with a mature cybersecurity practice that has been fully operational for several years. We have developed vertical market expertise within the Aerospace & Defense industry and are one of the leaders in DFARS/NIST 800-171/CMMC compliance solutions and are expecting this market to substantially accelerate over the next several years.
The ideal candidate has 3-5 years of tier II or higher technical experience, and a proven track record of excellent customer service. We are looking for somebody who is organized and enthusiastic about implementing our process to create a successful, efficient environment for our customers operations.
Primary Responsibilities:
- Be a technical resource for escalated issues from Support Desk technicians
- Establish network specifications by conferring with users, analyzing workflow, access information, and security requirements
- Design router administration, including interface configuration and routing protocols.
- Establish network by evaluating performance issues including availability, utilization, throughput, and latency
- Define network policies and procedures
- Establish connections and firewalls.
- Manage all clients’ Hardware and Software Vendors. Serve as the primary technical contact on behalf of the customer
- Maintain network performance through network monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to vendor.
- Document and upload all changes made to the network (LAN/WAN) to the documentation database including network diagrams
- Document internal process and procedures to create “how to” write-ups.
- Conduct onsite trainings requested by the client
- Manage LANs, WANs, network/telecom devices, Internet, and intranet systems for clients.
- Identify user needs (software and hardware) and make recommendation to the VCIO
- Determine network and system requirements and make recommendation to the VCIO.
- Maintain integrity of the network, server deployment, and security.
- Maintain and administer servers, desktop computers, printers, routers, switches, firewalls, VPN, PDAs, smartphones, software deployment, security updates and patches.
- Be available for the After-hour On-Call schedules including 1 weekend every 8 weeks.
Qualifications
- Bachelor’s degree in computer science, systems engineering, cybersecurity, information technology, or related field
- Minimum of 3-5 years pf experience
- Teamwork, Customer Service, and an innate desire for constant improvement.
- Applicant should have at least one of the certifications:
- Network+
- Security+
- MCP
- Ideally seeking applicants with one of the following:
- CCNA
- MCSA
Benefit Information
- Health, Vision, and Dental plans
- 401k + Company Match
- 2 Weeks Paid Vacation
- Certification and Training Programs
- Telework
- Top 100 Companies to Work for 2019 and 2020 – Washington Business Journal