Vendor Transition Plan

Unhappy with the level of service and support you are receiving from your current vendor?

If so, please inquire about our Vendor Transition Plan to quickly and easily migrate to SysArc.

We have years of experience across a variety of industry verticals migrating the services of an existing support vendor to our support infrastructure.

We utilize a proven process that ensures your transition is as smooth and fast as possible and one that is transparent to your end-users. Our goal is to minimize the impact on your daily operations.

The process can be customized to your specific environment and timelines, but overriding goal is to make a clean transition without interruption. We can typically complete or vendor transition in a matter of hours with our staff fully ramped up to support your environment,if desired.

We can even deploy our services so that you are not incurring the charges associated with using two support vendors simultaneously.

The following tasks detail our standard process that can be tailored to your environment so that there is no interruption in service:

1. Kickoff meeting with your assigned technical team and customer stakeholders. Two hour meeting to discuss the following:
   • Support requirements
   • Schedule and timing of transition
   • Provide the following items to our team
   • All login ids and passwords for servers, applications and network devices
   • An inventory of all services the current support vendor is currently providing or hosting (web hosting, ISP, Postini, online backup, DNS)
   • Details of any installed network monitoring and other tools that will need to be removed from your environment.
   • List of tasks currently in progress
   • Any recent network health reports, monthly trouble tickets report, network assessment, other documentation regarding the status of your technical environment
   • Any known security concerns or vulnerabilities
   • Description of the backup system schedule and location of any off-site tapes
2. Document the customized transition plan and forward to customer for approval
3. Customer will notify the outgoing provider of transition and request all items from the list above
4. We will begin taking service requests immediately following notification if needed
5. Install Monitoring Tools
6. Complete high-level Network Assessment
7. Begin Reporting, recommendations and technical support
8. Roll out support plan to entire staff
9. Begin high priority network remediation task identified in Network Assessment
10. Regular Site visits
11. Monthly Executive Report
12. Quarterly Review Meeting

Please be sure to also use this coupon when requesting your free, no obligation vendor transition plan.