Vendor Transition Plan

Unhappy with the level of service and support you are receiving from your current computer support provider?

We have a proven vendor transition plan and process to quickly and easily switch you to our industry leading service offerings.

Founded in 2004, we have years of experience across a variety of industry verticals migrating the services of an existing network support vendor to our support infrastructure and framework.

We utilize a process that ensures your transition is as smooth and fast as possible and one that is transparent to your end-users.

Our goal is to minimize the impact on your daily operations.

The process can be customized to your specific environment and implementation schedule but the overriding goal is to make a clean transition without interruption.

We can typically complete our vendor transition in a matter of hours. Furthermore, can can have our staff fully ramped up to immediately begin supporting your environment and employees.

Since we understand that costs are often a concern, we can even deploy our services so that you are not incurring the charges associated with using two support vendors simultaneously.

The following tasks detail our standard process that can be tailored to your environment so that there is no interruption in service:

1. Kickoff meeting with your assigned technical team and customer stakeholders to discuss and document the following:
   • Support requirements
   • Schedule and timing of transition
   • Provide the following items to our team
   1. • All login ids and passwords for servers, applications and network devices
      • An inventory of all services the current support vendor is currently providing or hosting (web hosting, ISP, Postini, online backup, DNS)
      • Details of any installed network monitoring and other tools that will need to be removed from your environment.
      • List of tasks currently in progress
      • Any recent network health reports, monthly trouble tickets report, technical environment overview
      • Any known security concerns or vulnerabilities
      • Description of the backup system schedule and location of any off-site tapes
2. Document the customized transition plan and forward to customer for approval
3. Customer will notify the outgoing provider of transition and request all items from the list above
4. We will begin taking service requests immediately following notification if needed
5. Install Monitoring Tools
6. Begin Reporting, recommendations and technical support request fulfilment process
7. Roll out support plan to entire staff
8. Begin high priority network remediation tasks earlier identified
9. Regular Site visits
10. Monthly Executive Report
11. Quarterly Review Meeting