Trouble Ticketing

Our trouble ticketing capabilities and industry leading trouble ticketing software leverage a comprehensive and integrated system that gives the IT professionals supporting your Maryland, Virginia or DC Corporation the proper tools to quickly resolve your technical and end-user "how to" questions.

If desired, your staff and our service desk support personnel can collaborate in real time to report, diagnose and resolve issues without the need to physically come to your office location.

Our Help Desk and Trouble Ticketing application can be deployed and fully functional within minutes. Not only are these tools very powerful and extremely easy to use, implementation does not require a traditional consultant or long training cycles before the benefits can be realized. These tools It can be accessed from any location and they do not require special hardware or any changes to be made to your existing technical environment.

Key Capabilities:

• Flexible yet powerful configuration and functionality
• Email alerting
• Accessible from any location
• Archiving of all tickets and resolutions
• Integrated secure online chat feature
• Detailed and customizable reporting
• Quick deployment
• Remote control integration
• Hardware and software inventory integration

Track User Issues and Resolutions

• Detailed creation and tracking of all issues
• Customizable alerts based on issue creation and update
• Complete issue history tracking with user, date and time stamping
• File attachments and screen shot support
• Configurable online views
• Accessible from any location via a standard Web browser

Integration Provides Overall Flexibility and Productivity

• View complete hardware, device and software inventory
• Quickly identify any hardware and software changes
• Offers immediate troubleshooting and issue resolution capabilities
• Immediate remote control to the user from the issue view
• Enhanced end-user satisfaction and staff productivity

Integrated Online Chat

• User has immediate access to support personnel
• Secure and limited to the organization
• No additional software or network configuration required

Flexible Configuration

• Email alerts to support personnel based on issue criteria and computer groups
• User definable issue categories, priorities and statuses
• Flexible support personnel and user access policies

Easy and Quick Deployment and Implementation

• Implemented and fully functional within minutes
• No software to install
• Simple administration of users and policies
• No long training cycles or need for outside consultants

Detailed Reporting

• User configurable
• Recurring, scheduled and automatically delivered via email
• Export to HTML, Microsoft Word or Excel
• Create and View Issues
• Fully integrated for enhanced productivity
• Flexible Configuration
• Comprehensive Reporting

Would you like to submit a free trouble ticket to determine our capabilities? No problem, please call for additional details.