Technology

To support your small business, SysArc leverages the most comprehensive IT Support Application currently available in our marketplace.

This suite of integrated tools and applications gives the team supporting your business with a fully integrated framework for managing your entire computing infrastructure.

This platform delivers a comprehensive, flexible and scalable Web-based IT Managed Services Application.

With sophisticated Patch Management, Software Deployment, Remote Desktop Management, Server Monitoring, Computer Inventory, Audit and Reporting features, we can automate many of the tasks required to ensure the continual adherence to industry standard Information Technology best practices.

From single location networks to complex distributed networks with layered firewalls, NAT, local and remote servers, desktops and laptops, our world-class Managed Services and IT support infrastructure can deployed rapidly, efficiently and cost-effectively.

Windows Event Monitoring / Alerts

From our Network Operations Center, we can remotely monitor Windows System, Application and Security Event Logs to include user definable alerts.

Software Deployment / Update

Within seconds, we can complete software installations and software updates across your entire company. This capability is considerably more flexible than SMS and other less efficient solutions.

Help Desk / Trouble Ticketing

Our support framework includes an integrated help desk, trouble ticketing system and web accessible Customer Dashboard. Users and your support team can interact in real time to report, diagnose and resolve issues quickly without physically visiting the desktop or your location.

Network Policy Enforcement

We have the ability to actively monitor network usage by machine and by application. In addition, we can define policies and limit network access to only Corporate approved applications.

Fully Integrated Reporting

We can provide your Management team with comprehensive integrated IT management and operational reports. This may be customized to your specific business needs and may be viewed anytime online or exported to HTML, Word and Excel.

Maximum Built-in Security

Our support framework utilizes encrypted communication using bit RC with rolling keys. There are no open ports and no plain text data packets moving across your network. As such, there is nothing for an attacker to exploit.

User State Management

The integrated User State Management module provides an automated desktop migration solution and enables the definition and deployment of group profiles.

Powerful Anti-Virus/Anti-Spyware Detection

The Endpoint Security module can enhance and extend the management of your technical infrastructure by incorporating reactive antivirus and spyware detection that incorporates the latest proactive technologies.

Reliable Data Backup and Disaster Recovery

Our Backup and Disaster Recovery module provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for your Windows servers and workstations.

Flexible and Centralized Web-Based Administration

Your support team will utilize a single integrated and flexible Web-based interface to setup administrators and users, computer groups, permissions and policies.

Quick and Easy Deployment

Our support framework can be deployed within minutes and won’t impact your business operations. This solution has automatic discovery capabilities and deployment to all of your computers. This includes both local and remote users.