IT Support Services
24/7 Network Monitoring
SysArc uses advanced tools to monitor every device on the network 24 by 7 and receive alerts before serious problems occur. These tools allow us to be in multiple places at once and provide timely proactive support to your critical systems
Managed Servers, Desktops and Applications
SysArc manages critical servers and the applications and services running on them remotely using our advanced tools. Our certified network engineers have the expertise to proactively maintain and quickly troubleshoot and fix any issues that may arise so that your mission critical applications are always up and running.
Help Desk for Windows & Novell
SysArc offers customers a quick and easy way to resolve simple desktop support issues that arise on a daily basis through our local help desk. The Help Desk is staffed by Tier I & Tier II technicians that have the expertise to handle most desktop support issues on the first call. The Help Desk is also used to dispatch and escalate more complex issues to our Tier III technicians with specializations and certifications in Cisco, Citrix, EMC, Microsoft & Novell.
Onsite & Remote Support
SysArc has invested heavily in IT Management tools that enable our technicians to respond quickly to your critical issues in emergency situations. We can usually respond and start working remotely on an issue within minutes of being notified of your emergency. In those situations that demand an onsite visit to fix a problem, we can dispatch a technician from one of our two locations in Rockville, MD and Downtown DC.
Proactive Maintenance
SysArc is a big proponent of regularly maintaining your network devices and systems so that you avoid major outages and downtime. Over time, all networks, no matter how small, require regular maintenance or they will fail. Our proactive manintenance services are very affordable and well worth the investment. Contact us for a free site survey and quote to determine if your organization can benefit from a monthly service contract.
Managed Security: Firewall / Router / VPN Support
SysArc provides support for secure network connectivity for internal and remote users by managing your firewall, router and VPN devices.
