Remote Repair and Onsite Support

SysArc's computer repair support staff can offer your company with two distinct approaches to ensuring the successful and quick resolution to your technical issues.

For example, via SysArc's remote support option, we provide a secure and increasingly popular way to troubleshoot and resolve your software related problems via a remote desktop connection.

In addition, your assigned Network Administrator will utilize a third-party appliance to give him access to your desktop via an Internet connection (broadband or dial-up), from any location in the world.

After access permission has been granted, our remote computer repair capabilities allows us to support your organization on a global basis if required.

Lastly, our engineers are able to leverage the vast amount of available on-line information to help resolve your support issue. For many clients, a Window XP issue can be solved using an online re-image process.

After connecting to your computer, our engineer can use a remote re-image program to survey the millions of components in your Windows XP system folders and then replace missing or damaged files with replacement files from a clean Windows operating system.

This re-imaging process typically resolves most XP issues and is a prime example of the cost and time saving benefits of our remote PC and computer support capabilities.

The type of issues typically resolved by this support method include:

• Virus and spyware removal

• Optimization and performance improvement

• Registry repair

• Repair of device driver issues

• Web related issues

• Windows security and patch updates.

However, it may be possible that SysArc's support team cannot resolve all issues simply by remote support and access.

Examples include a computer that cannot boot, or one that has physical hardware damage.

As such, we offer a number of methods to respond to either a remote repair or on-site service request in which case we can dispatch your assigned Network Administrator directly to your office location.