Remote Desktop Management

Our Remote Desktop Management capability and technology provides easy, fast and secure access to your entire technical infrastructure from any location-at anytime.

This capability allows us to support users beyond our standard service areas of Maryland, Virginia and Washington, DC and are an integral part of our MSP platform.

Via our remote desktop management console, we can quickly locate and support any of your remote users and we can provide this capability without changing any firewall settings in order to gain access to computer that may be behind a NAT or gateway.

Your support team will be provided with all of the tools needed for secure remote access to all of your computers under our management. Your assigned Network Administrator can have control over all remote control functions, including passwords, notification method, screen mode and control level.

In addition, your IT support team and Network Administrator can grant end-users the ability to access their machines remotely via our remote desktop software. Naturally, each end-user also has the capability of optionally blocking remote control access to their computer systems.

In addition, we can manage remote computers that are not part of your managed infrastructure via video streaming and our remote desktop control. We can also utilize this video streaming capability for training sessions or to a handle an ad-hoc support call.

Our FTP session that utilizes standard drag and drop file transfer capabilities between the host and client. Also, we can initiate a secure online Chat between your end-users and our support personnel. Secure Broadcast Messaging from your support team to all or any designated computers is also supported.

Our Remote Desktop Management can be deployed in within minutes. This powerful application can be quickly deployed and it does not require special hardware or any reconfiguration of you existing computers.

Key Capabilities:

• Firewall and NAT Compatible
• Access from Anywhere and Anytime
• Configurable Client
• Secure FTP
• Secure Online Chat
• Video Streaming for Remote Training and Ad-Hoc Support
• Available to your Support Team and End Users
• Security provided by 256 bit RC4 Encryption
• Fully HIPAA Compliant
• Quickly Deployment
• Remote Desktop Management
• PC Remote Control Solutions Features

In order to provide efficient and responsive IT support services to you company, your support team at SysArc needs to quickly and securely access servers, workstations and your mobile computers. Our web based, integrated IT application, remote desktop connection and Remote Support Framework will allow us complete, fast and secure remote access and PC remote control to quickly respond to your service request.

Remote Access from Anywhere with a Standard Internet Browser

• Your support team can access host computers from any Internet browser
• No additional infrastructure or IT resources are needed
• No software installation on your servers

Improved response and problem resolution times

• No additional cost to control remote computers
• Remote training and troubleshooting capabilities
• Improved response time
• No travel time

Easy and Quick Deployment

• Deployed and Operational within minutes
• Software components are automatically installed and transparent to your business
• Enhanced administration of users and policies

Transfer Files Between Local and Remote Computers

• Access computers behind gateways NAT without port mapping Simple Windows drag and drop interface

Firewall Friendly

• Web-based screen sharing technology that works with your existing firewall and Internet infrastructure
• No ports to change or open
• No configuration of IP addresses
• No extra hardware of software to deploy
• Access computers behind gateways NAT without port mapping

Maximum Security

• Protection against man in the middle attacks
• All communications between the host and local connection is encrypted 256-bit RC4 using a key that rolls at least once per day
• No open client ports
• No plain text data packets passing within your environment
• No data available for an attacker to exploit
• Enhances systems and data security over other remote access solutions

Flexible Configuration and Control

• Compatible with existing programs to include:

• WinVNC, pcAnywhere, RAdmin and Terminal Server
  

• Password protected
• View only, user notification and video options
• Configure on a per computer basis
• Remote Control for Any Computer
• Video Streaming with Any Computer
• Flexible Configuration