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Our Remote Desktop Management capability and technology provides easy, fast and secure access to your entire technical infrastructure from any location-at anytime.
This capability allows us to support users beyond our standard service areas of Maryland, Virginia and Washington, DC and are an integral part of our MSP platform.
Via our remote desktop management console, we can quickly locate and support any of your remote users and we can provide this capability without changing any firewall settings in order to gain access to computer that may be behind a NAT or gateway.
Your support team will be provided with all of the tools needed for secure remote access to all of your computers under our management. Your assigned Network Administrator can have control over all remote control functions, including passwords, notification method, screen mode and control level.
In addition, your IT support team and Network Administrator can grant end-users the ability to access their machines remotely via our remote desktop software. Naturally, each end-user also has the capability of optionally blocking remote control access to their computer systems.
In addition, we can manage remote computers that are not part of your managed infrastructure via video streaming and our remote desktop control. We can also utilize this video streaming capability for training sessions or to a handle an ad-hoc support call.
Our FTP session that utilizes standard drag and drop file transfer capabilities between the host and client. Also, we can initiate a secure online Chat between your end-users and our support personnel. Secure Broadcast Messaging from your support team to all or any designated computers is also supported.
Our Remote Desktop Management can be deployed in within minutes. This powerful application can be quickly deployed and it does not require special hardware or any reconfiguration of you existing computers.
In order to provide efficient and responsive IT support services to you company, your support team at SysArc needs to quickly and securely access servers, workstations and your mobile computers. Our web based, integrated IT application, remote desktop connection and Remote Support Framework will allow us complete, fast and secure remote access and PC remote control to quickly respond to your service request.
WinVNC, pcAnywhere, RAdmin and Terminal Server