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Reactive Support Service capabilities will ensure that you staff have access to technical help whenever it is needed. We utilize a leading Professional Services Automation and leading reactive support solutions that are an integral part of our Centralized Services and reactive support center. Our advanced capabilities allow us to quickly and effectively resolve your Tier 1 end-user support issues. In addition to our reactive services proactive support capabilities, we have implemented a number of industry leading escalation policies, methodologies and procedures in the event that the Network Administrator assigned to your account needs to be dispatched to your office location or if additional or different skill sets are needed to resolve your technical issue or support request.
Our reactive support group is comprised of experienced help desk technicians whom have a minimum of three years experience and hold at least one technical certification. Because of our substantial investments in people, reactive support systems and business process, we are one of the leading reactive support companies in the DC, Maryland and Virginia area.
Our reactive support management capabilities also includes access to our Customer Portal where all activities within your account have been documented and archived to create a “knowledge base” to further facilitate issue resolution. In addition, the documenting of all support requests leads to high levels of accountability as well as additional visibility to ensure that support requests do not “slip through the cracks.”
Interested in knowing some of the leading reactive support agencies? Please contact us to receive the most current and updated listing.