Contact us today to discuss your IT Support requirements
Choosing among the various network support plans and determining the right support model for your business can often be a challenging, time-consuming, confusing and sometimes daunting task.
This decision can be further complicated because of the many and varied computer support plans currently available in the Virginia, Maryland and Washington, DC marketplace.
For example, some of the more common network support offerings comprise:
The industry veterans, technology experts and team at SysArc can provide you with a tailored computer services and on-going network maintenance plan that can be customized to your unique needs and requirements.
Our proposed solutions simultaneously taking into account your budget considerations and overall business initiatives.
Looking for network support plan examples? The following network support plan template depicts a representative sample of the tasks and services typically performed by most service providers.
• = Available
|Service Description||Server Plan||Lite Plan||All-Inclusive Plan|
|Computer Services and Support|
|24/7 Network Monitoring and Alerts||•||•||•|
|Help Desk Support (7am-6pm)||•||•||•|
|Remote Support (7am-6pm)||•||•||•|
|On-site Support (7am-6pm)||•||Not Incl.||•|
|Emergency After Hours Support (6pm-7am M-F, Sat/Sun/Holidays)||Time & a Half||Time & a Half||Time & a Half|
|Install Server hot fixes and service packs||•||•||•|
|Event Log Monitoring||•||•||•|
|Memory Utilization Monitoring||•||•||•|
|Drive Space Monitoring||•||•||•|
|Printer Setting Management||•||•||•|
|Tape Backup & Restore Testing||•||•||•|
|Antivirus Software Management||•||•||•|
|User Account Administration||•||•||•|
|File Sharing Permission Administration||•||•||•|
|Vendor Management||Not Incl.||Not Incl.||•|
|Technology Planning||Not Incl.||Not Incl.||•|