Network Support Plans
Selecting a network support plan can often be a challenging, time-consuming, confusing and sometimes daunting task.
This decision can be further complicated because of the many and varied support offerings currently available in the Maryland, Virginia and Washington DC marketplace to procure these solutions.
For example, some of the more common network support offerings comprise:- Pay per incident, per user or by service request
- Unlimited computer service support or maintenance at a fixed monthly fee
- Remote vs. onsite only computer repair options
- Proactive only service plans that leverage your existing or internal IT resources and computers
- Simple pay-as-you-go for computer services rendered support plans
- Computer Service time blocks with dollar value commitments
- Monthly/yearly computer service plan contracts that have predetermined dollar values and hourly commitments
- Scheduled on-site visits to provide computer support and resolve technical issues
- Procurement of only computer software applications and tool sets
- Any combination of above.
Which is Best for You?
The industry veterans, technology experts and team at SysArc can provide you with a tailored computer services and on-going maintenance plan that can be customized to your unique needs and requirements while simultaneously taking into account your budget considerations and overall business initiatives.
The following chart depicts a representative sample of the tasks and services typically performed by most service providers.
• = Available
| Service Description | Server Plan | Lite Plan | All-Inclusive Plan |
| Computer Services and Support | |||
| 24/7 Network Monitoring and Alerts | • | • | • |
| Help Desk Support (7am-6pm) | • | • | • |
| Remote Support (7am-6pm) | • | • | • |
| On-site Support (7am-6pm) | • | Not Incl. | • |
| Emergency After Hours Support (6pm-7am M-F, Sat/Sun/Holidays) | Time & a Half | Time & a Half | Time & a Half |
| On-Going Maintenance | |||
| Install Server hot fixes and service packs | • | • | • |
| Event Log Monitoring | • | • | • |
| Memory Utilization Monitoring | • | • | • |
| Drive Space Monitoring | • | • | • |
| Printer Setting Management | • | • | • |
| Tape Backup & Restore Testing | • | • | • |
| Router Management | • | • | • |
| Bandwidth Management | • | • | • |
| Security | |||
| Patch Management | • | • | • |
| Antivirus Software Management | • | • | • |
| Firewall Maintenance | • | • | • |
| User Account Administration | • | • | • |
| File Sharing Permission Administration | • | • | • |
| VPN Management | • | • | • |
| IT Management | |||
| Vendor Management | Not Incl. | Not Incl. | • |
| Technology Planning | Not Incl. | Not Incl. | • |
