Contact us today to discuss your IT Support requirements
Due to continued expansion, SysArc has several local job openings within our Rockville, Maryland, Reston, Virginia and downtown Washington, DC offices for team members that want to be part of building a great company that is laser focused on helping our customers succeed.
Unfortunately, we do not have any part-time job openings at the current moment.
Current Job Openings:
Help Desk Engineer
Locations: Rockville, MD, Reston, Virginia and Washington, DC
Status: Full-Time, Employee
Job Category: Field Services
Relevant Work Experience: 5-9 Years
Career Level: Experienced (Non-Manager)
We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills.
If you have the experience and the desire, we'd like to talk to you!
Our field engineers and support staff are responsible for maintaining user up-time and improving their computing experiences through effective on-site maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.
Candidates must be energetic and focused with a strong motivation and desire to learn new technologies, management and maintenance processes and methodologies.
This position requires dedication, persistence, follow-up, as well as the effective utilization of provided resources combined with a desire to deliver unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established Service Level Agreements (SLA'a), and involves working with other resources and vendors to deliver effective field support services.
Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our support framework and update service request information to collaborate and work with other staff and vendor support resources to resolve issues.
Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are also highly desirable.
Other requirements include the participation in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
* Minimum five years experience in a similar type company providing outsourced IT support and Consulting services
* Current MCSE Certification
* Experience with Cisco and similar networking technologies a plus
* Strong interpersonal skills required to effectively communicate with users and vendors
* Passion for teamwork, continuing education, problem solving and exceptional customer service
* Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
* Valid driver's license and proof of insurance
* Background check and drug screen required
* Reliable transportation
Duties and Responsibilities:
* Troubleshooting user problems on-site
* Accurate documentation of all activities conducted
* The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
* The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
* Professional and articulate
* Strong communication skills
* Technically proficient
* A relationship builder
* A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume, along with salary history to: firstname.lastname@example.org and we wish you all the best of luck with your current job search. If it would be helpful, please call us and ask about our thoughts regarding some of the flexible and powerful job search engines available on the Internet.