IT Consulting

Our IT Consulting services and solutions have been derived from our experience working with countless small and mid-sized businesses since 2004.

This comprehensive mix of staff, processes and technology address the most commonly occurring issues clients are experiencing with their current technical support provider or internal IT resource.

Our standard solution offering, combined with our Professional Services capabilities comprises that includes the following items:

Proactive Technology Management - Centralized Services

• Patch Management
• Anti-Spyware Management
• Spam Management
• Desktop Optimization
• Documentation
• Remote Backup

Proactive Technology Management is accomplished through our centralized services team that uses advanced tools and application to proactively manage, monitor and perform industry standard best practices and all of the required system maintenance tasks. These activities occur on daily, weekly and monthly basis and are completed to increase the reliability and performance of your network, computers and devices.

Network Administration - Dedicated Network Administrator

• Technology Checklist
• Best Practices
• Centralized Services Report Review
• Regularly Scheduled On-Site Visits

Network Administration is provided by a dedicated Network Administrator (NA) who will be assigned to your organization. This professional will serve as your primary technical contact and will be responsible and accountable for the round the clock up-time and optimization of your technical environment.

In addition, this person will conduct regularly scheduled on-site visits to address your task list of support requests, complete a review using our technology checklist, document and enforce best practices and perform a detailed overview of your monthly service reports. All of our Network Administrators have at least seven years of field experience and hold multiple technical certifications.

Reactive Remote Services - Customer Support Team

• Help Desk Support
• On-site Support
• Problem isolation and resolution
• How to questions
• Customer portal

Reactive Support Services are provided by our internal help desk support desk team leveraging our integrated ticketing system to quickly resolve any Tier 1 support issues. Escalation policies and procedures are in place in the event your Network Administrator needs to be dispatched or additional skill sets are needed to resolve your technical issue or support request.

Our support desk is staffed by experienced Certified Engineers that have a minimum of five years experience and hold at least one technical certification. Our Reactive Support Services also includes access to our Customer Portal where all activities within your account have been documented and archived to create a “knowledge base” to further facilitate issue resolution.

In addition, the documenting of all support requests leads to high levels of accountability as well as additional visibility to ensure that support requests do not “slip through the cracks.”

Technology Consulting - Dedicated Virtual Chief Information Officer (VCIO)

• Technology summaries
• Design desk resources
• Budget planning

The Dedicated Virtual Chief Information Officer (VCIO), will provide your organization and executive team with valuable strategic and tactical consulting to ensure the continual alignment of technology to your business goals and objectives.

Approximately every quarter, one of our VCIOs will meet with your team to review a comprehensive Technology Summary Report. This report is prepared by members of your support team and contains consolidated data and key performance matrix and indicators generated by our support tools and application. These reports will provide you with critical insight and visibility as to the status of your infrastructure environment and can serve as a solid basis for an informed business planning process.

In addition, our VCIO can assist with project design and management, budget planning and can determine the potential impact of a specific technology within your organization.

Professional Services (As Requested)

Our Professional Services delivery team and subject-matter technology experts, combined with our Project Managers, can help ensure the continual productivity of your staff and enable you to focus on the more pressing issues of expanding your business, managing costs and increasing revenues and profitability.

These individuals are available to provide a wide range of consulting and services for your organization and they typically function in conjunction with the team that is currently supporting your organization. However, many organizations utilize our professional services on an ad-hoc basis to support their own internal IT resources and staff.

As such, our Professional Services team may assist your company by performing project related work such as the installation and configuration of new equipment, major systems/hardware upgrades, virtualization, major network reconfiguration, etc.

Furthermore, they may help with an office move or relocation, as well as any major software upgrades, Operating System Upgrades, new management systems, database implementations, etc.

Lastly, our Professional Services team may be called upon in the event of a disaster by helping to recover and rebuild after a flood, fire, earthquake, lightning strike, pipe leak, power surge/failure, etc.