SysArc, Inc.

Computer Network Tips by The Experts

Mon, 12 Mar 2012 13:53:04 +0000

On one hand it isn’t critical that you know everything your network consultants know, to the degree they know it, but it doesn’t hurt to understand what is out there before you dive into the relationship.

There is a distinct possibility that some of the technologies we’ll describe in this article will interest you just on their own. There is a lot happening of course. Generally speaking all the things we’ll discuss will be cheaper and more prevalent with the passage of time. Also generally speaking they’ll all be one step closer to being obsolete.

The trick from your perspective is to hit that sweet spot for maximum use time with affordability to best maximize value for your business.

With all that pomp and theory out of the way, let’s get a little more in depth about some of my favorite “sweet spot” computer technologies to be looking out for.

--Event monitoring of your network operations via Windows Alerts. A cool feature to allow your IT Specialist Team to trouble shoot issues before they become serious drags on your system, costing you money.

--Lightning fast system updates and software installations. The technology is there where upgrades and updates to your network shouldn’t create hours of paid coffee breaks for your employees.

--Real time remote help desk. This one isn’t new new, but it is a must have. On-site visits by IT Specialists for something that can be done remotely is a total waste.

--Better network security both internally and externally. Today’s systems allow the IT Specialist to achieve full monitoring remotely to make sure only authorized individuals within your organization and outside of it, get the access you want them to have.

--State of the art earliest possible warning, detection and elimination of spyware, malware, and all virus types. This stuff never needs to happen at the business level again.

--Automated back-up of all data in real time. This is the ultimate fail-safe against breakdown, crash, or whatever the disaster. You can’t ever 100% guarantee there won’t be a system failure, but effective data back-up will mean your only loss is a little bit of time.

--Set up of the support framework that brings minimal inconvenience in lost access for the important people in your business. These days, IT support set-up happens in minutes not hours or days. Expect that level of efficiency in the process.

--One other service that is becoming increasingly popular with the outsourcing and remote offices taking hold in businesses of all sizes, is effective remote access systems. There is simply no reason to be concerned about security issues or access issues for any member of your team whom you desire to access your system from locations outside of the central hub office. The capability is there and you can realize massive savings from not having a brick and mortar office.

About SysArc

SysArc provides expert technical services and Information Technology solutions to companies in Washington, DC, Maryland and Virginia that are needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer services and business and technology consulting. SysArc’s offerings and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness. For more information call (800) 699-0925 or visit http://www.sysarc.com

Computer Network Tips by The Experts

Mon, 12 Mar 2012 13:53:04 +0000

Another Maryland Client Delighted with Our Cost Saving Solutions!

Fri, 10 Jul 2009 15:53:35 +0000

We are pleased to have received such positive feedback from another satisfied client in which the Return on Investment (ROI) of our service offering has been document and vaildiated.

The analysis clearly show the cost savings associated with our solutions versus using the services of another provider or internal technical resources. The client estimiated that are solution was about 30% less than the othet options that were being considered.

These savings were realized as as result of our optimized business processes, leveraged use of technology, lower overhead expenses and economies of scale from our business model and cost structure that is appropriated to hundreds of clients.

Another reason for our effectiveness on projects is due to extensive screening and testing we perform on candidates during our hiring process.

We screen not only their technical expertise, but also on their communications and customer skills.

These traits, combined with our proven processes and seasoned management team allow us to continue to provide the most cost-effective solutions with the highest levels of responsiveness and customer service.

This client appreciated our ability to quickly deploy our skilled technical resources as well as provide quoted project fees and complete our tasks on-time and within their budget for the project.

Since 2004, we have provided a comprehensive selection of affordable services and solutions to clients throughout Maryland, Virginia and Washington DC.

Our expertise is assisting small and mid-sized companies in controlling their costs around their computer and IT support requirements.

We accomplish this task by providing a comprehensive selection of tech solutions that are customized to meet the demands of a wide range of industry vertical markets

Please be sure to check back with us frequently to read about some more of our many client testimonials.

Washington DC Company Selects SysArc for Expert Technical Help

Wed, 22 Jul 2009 18:04:23 +0000

We are pleased to announce that a leading Foundation has selected us as their ongoing trusted infrastructure managementpartner.

In addition, we will be assisting them as they further leverage technology to advance their mission of developing the leadership, skills and collective power of marginalized and disenfranchised communities as well as influencing the decisions that impact their lives.

With a location in downtown Washington, DC, the Foundation has a dedicated staff of professionals that require intermittent help but are faced with the often occurring challenges of limited internal resources and capabilities.

As such, they were quick to realize the substantial cost-saving benefits and immediate business impact from partnering with an industry leading company like SysArc.

We will be providing the Foundation with a complete infrastructure that includes our 24/7 monitoring application, ongoing proactive and preventative maintenance tasks and industry leading best-practices, an integrated ticketing system and professional services automation application, around the clock technical assistance, and strategic and tactical consulting to ensure the proper alignment of technology with their business initiates and mission statement .

“We can offer the Foundation competent, reliable and dependable solutions due to the outstanding technical staff we have on our team and the significant investment we have made integrating best of breed tools and processes that bring it all together for our customers”, explains SysArc Managing Partner, Tim Brennan.

As the most selected provider by companies in Maryland, Virginia and Washington DC, our certified Engineers and Consultants are responsive and dependable and possess the experience and skills to effectively and efficiently repair, maintain, monitor, and help your business. “We are excited that the Foundation has placed their confidence in us, and we believe that this selection clearly demonstrates that our value proposition is continuing to be perceived very favorably in this marketplace” stated James M. Eglin, Partner.

About SysArc:

SysArc provides expert technical services and Information Technology solutions to companies in Washington, DC, Maryland and Virginia that are needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer services and business and technology consulting. SysArc’s offerings and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.

Nation's Largest Community-Based Movement Selects SysArc for Help Desk Assistance

Thu, 23 Jul 2009 18:39:01 +0000

SysArc is pleased to announce that another leading Non-Profit as selected us to provide a wide range of solutions and technical assistance.

Although this client had a very capable IT Department already in place, they quickly determined that we would be better able to support their end-users based in their Washington, DC location.

As such, we were selected not only because we had an office in close proximity to their location, but because we can quickly deploy our resources on-site and are able to provide their executives with detailed reporting and on-going analysis of their local computing environment.

In addition, this organization was impressed with our extensive subject-matter expertise and skill sets of our engineers coupled with our world-class help desk ticketing application and remote diagnostic tools that will be delivered via our comprehensive infrastructure support offerings.

Please check back with us often to learn more about how we can provide expert technical support for your staff in remote office location(s).

About SysArc:

SysArc is the preferred provider of affordable solutions by organizations throughout Maryland, Northern Virginia and Washington, DC Metropolitan area.

Since 2004, we have helped hundreds of companies in more than 20 industries to leverage their technology investments through proven and responsive offerings that repeatedly lead to reduced costs, improved system stability and enhanced end-user satisfaction.
Our network consultants and computer support staff are helpful and responsive and have the technical experience and skills to effectively and efficiently repair, maintain, monitor, manage and repair your technical environment.

Please feel free to contact us to learn why more companies select SysArc are their preferred partner than any other computer support provider in the Washington, DC metro area.

Washington DC Accounting Firm Selects SysArc to Switch From Existing Vendor

Wed, 29 Jul 2009 19:47:53 +0000

SysArc will assist with an existing vendor transition, provide business and technology consulting and deploy our integrated Infrastructure Management framework to support this quickly growing and expanding company.

This organization selected us because of the completeness of our service offerings, our value-added approach to our network support plans as well as the technical skills and experience of our team and management. This was combined with our ability to ensure that their future investments in technology were aligned with their business goals and objectives.

We are now providing them with a wide variety of expert business consulting as the firm embarks on a major infrastructure upgrade to help propel them to the next level.

Most of our new clients in the Washington, DC, Maryland and Virginia areas were using the services of another computer support or managed services provider before selecting us as their long-term partner.

Please call us to discuss how we can dramatically improve the responsiveness and value you are receiving form your current company by making a switch to SysArc.

The Preferred Choice for Project Management in Maryland, Virgina and DC

Mon, 03 Aug 2009 20:41:28 +0000

SysArc's subject-matter experts and Professional Services team members were able to assist this industry leading company with even the most complex projects.

Our proven approach and industry leading methodologies and best practices, will ensure your project is completed on-time, within your budget and conform to your exact specifications.

In addition to offering ongoing and proactive network management solutions, we have successfully completed numerous projects or ad-hoc tasks for a number of other organizations in our area.

Prior to actually starting work, we typically conduct a formal project kick-off meeting.

It is at this time that we confirm the project requirements, timelines, budgets, points of contact, escalation procedures, project reporting, and final deliverables.

We utilize proven project methodologies to ensure every project is completed correctly, on-time and within your budget.

Be sure to check back with us often as we have many more Virginia, Maryland and Washington, DC based project successes to share.

Virginia Government Contractor Picks SysArc for Expert Business Advice

Tue, 04 Aug 2009 21:57:52 +0000

We will be providing expert business consulting and project management to include a major infrastructure refresh and upgrade for a quickly growing Government contractor based in Falls Church, Virginia.

This organization selected us because of our ability to quickly respond to their initial requests for information, the skills and experience of our engineers, the recommendations from several clients and our very competitive pricing. We currently provide a diverse selection of business solutions to a number of Government contractors in the DC area.

In addition to deploying our managed services framework, we have also completed a number of tech assessments and security related audits in support of the higher than average compliance requirements for these types of companies.

We are currently working with a number of other government contractors.

Please be sure to inquire about some of our other service offerings provided to other Maryland, Virginia and Washington, DC based companies that include:

Network Support Services
Computer Support Services
Computer Repair-Onsite and Remote
Technical Support and Services
Tech Spend Analysis
Vendor Transition Plans
Network Management
Managed Services
IT Support
IT Consulting
IT Outsourcing
Emergency Computer Support
Computer Support and Maintenance Plans
24/7 Server Monitoring and Maintenance
Helpdesk Support Services for Windows PC’s and Laptops
Online Backup and Disaster Recovery Solutions
Disaster Recovery Planning and Programs
Managed Co-Location
Network Assessments
Network Design, Installation and Integration
CAT 6 Cabling
CISCO Installation and Support
Citrix Consultants
Server and Desktop Installation
VMware Support
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Hosted Exchange
Security Audit Preparation
Microsoft Exchange Implementation and Support

The Latest in Email Tracking and Notification Technologies

Thu, 06 Aug 2009 18:36:43 +0000

I'm sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Microsoft Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!

Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient's computer (Internet scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL's contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).

Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF's, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained your pricing?

In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don't!.

Most offer some type of Outlook plug-in that allows the sender to specify the treatment level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.

Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.

SysArc Announces Availability of Data Vaulting Service From New Multi-Million Dollar Data Centers in Virginia and Texas

Fri, 07 Aug 2009 18:43:10 +0000

SysArc is pleased to announce the immediate availability of their latest Data Vaulting Service for comprehensive online back and disaster recovery.

This comprehensive offering is provided by two AT&T Data Centers located in the Washington D.C. area and in the Southeast. Built with the very latest software and hardware technology currently available, SysArc's Service offers the reliability and security that customers demand for their critical data protection needs. Since each Data Center possesses redundant dual uplinks that are connected directly to AT&T's Global IP Backbone, as well as a minimum N+1 redundancy factor on all critical infrastructure systems, customers can rest assured that there will be no downtime.

In addition, these Data Centers are located within hardened facilities protected by multiple security measures including continuous closed circuit video surveillance, security breach alarms, electronic card key access, biometric palm scan and individual personal access codes.

The SysArc Data Vaulting Service has been designed with best-of-breed hardware and software to meet the demanding needs of enterprise backup and disaster recovery. Multiple servers and storage devices from industry leaders EMC and Dell have been deployed to mange even the largest volumes of data protection.

The backup and recovery software is provided by Asigra, and does not require Agents to complete a backup and recovery. This software was specifically developed as a multi-site backup and recovery solution for both enterprises and service providers.

Tim Brennan, Managing Partner of SysArc stated “We took a lot of time to fully understand the needs of our customers and quickly realized that we would have to offer the most robust solution possible. The Asigra application has advanced compression and de-duplication features that significantly reduces the amount of data to be sent across the wire, which reduces bandwidth degradation and saves our customers money on the storage costs. The application also works on multiple operating systems and configurations so that we can backup and restore almost any server and desktop that our customers have deployed in their environment, no matter where they are in the world. We believe our customers will appreciate and see tremendous benefits to this solution for the storage of their critical information.

Additional benefits of SysArc's Solution include;

Regulatory Compliance Adherence - Guaranteed off-site backups help companies comply with applicable regulatory requirements, including Sarbanes Oxley, HIPAA, SEC/NASD and other industry specific regulations

Reduced Risk - The vulnerability of your organization having incomplete or corrupted tape backups is virtually eliminated

Reduced IT Support Costs - Since there are no Agents used, no software has to be loaded on target servers. As such, computer system interruptions will be dramatically reduced. In addition, the error prone handling of tapes is completely eliminated. Finally, the effort required by IT professional's to perform and manage backups is reduced by at least 60% per week

Improved Disaster Contingency - The service has inherent disaster recovery capabilities, which enhances your ability to recover more quickly and efficiently

Enhanced End-User Productivity - Individual files which were accidentally deleted or become corrupted can now be restored in minutes

Cost-Effective - The SysArc Data Vaulting service is offered at price points that are competitive with hardware/software offerings that try to address the same issues.

Minimal Capital Outlay - The SysArc Data Vaulting Service is charged on a flat monthly 'usage' basis with a minimal one-time installation charge

Reduced Back Up Interval - Advanced software functionality dramatically reduces the actual amounts of data transmitted to

SysArc Improved Security - Your data is encrypted using the AES encryption standard (256 bit) and stored off-site at the AT&T Data center

Future Proof Design - The SysArc Data Vaulting Service can inherently scale as the amount of data increases.

“We believe that this sizable investment in hardware, software, technology and processes clearly demonstrates a strong commitment to the marketplace to provide the most robust online backup and recovery solution possible. Furthermore, since the amount of data organizations create and need to maintain is growing exponentially each year, a solution that is dependable, easy-to-use and implement, and competitively priced, will be very favorably received” stated James M. Eglin, Jr., Partner.

SysArc Featured Technology Bloggers in Industry Leading Business Blog

Mon, 10 Aug 2009 13:45:31 +0000

Please visit our featured articles in Business Management Daily to learn more about our technical tips and advice as well as expert insight into the latest technology trends in our industry.

In addition, SysArc has published several White Papers, and other associated industry related content.

For more up- to-date information, please sign-up to receive our monthly Newsletter (accessible from our Homepage), or be sure to visit our Official Corporate Blog, LinkedIn profiles or subscribe to our RSS Feed.

Or, you can simply submit a query to any major search engine to find additional information regarding some of the exciting things happening in our company and industry.

Please feel free to ask any of our team members where you may find other articles and commentary.

SysArc Launches New Website that Details Expanded Offerings

Tue, 11 Aug 2009 14:44:30 +0000

We are pleased to announce that we launched a new and improved version of its website today.

The site has a new look and feel as well as additional details on our expanding solutions footprint and solution offerings.

Furthermore, this site has been integrated with some of our advanced technologies that leverage our world-class internet marketing strategies.

You can now sign-up to receive our Newsletter, follow us on Twitter, read our Corporate Blog and review all the very latest news, articles, press releases, white papers, client testimonials and company updates.

Please be sure to contact us to find out why more companies in our area choose SysArc than any other vendor in the Washington, DC metropolitan area.

SysArc Mentioned in Technology Publication

Tue, 11 Aug 2009 22:01:09 +0000

SysArc was mentioned in an article titled "Big Information Technology Lessons Small Businesses Can Learn" that discusses the key business lessons that small and mid-sized companies can learn from big enterprises.

Please check back often as there are now several other websites and numerous other citations that contain industry related tips and tricks from the experts at SysArc.

SysArc Announces Launch of Official Corporate Blog

Tue, 18 Aug 2009 15:55:46 +0000

We are pleased to announce the launch of our Official Corporate Blog--please be sure to visit frequently to learn more about the latest happenings at SysArc, see our most recent job postings, download our informative White Papers, read our Press Releases plus a whole lot more!

The use of a Corporate Blog is just one of the many ways that we are striving to keep our prospects, clients and market aware of all the great happenings within our organization.

Things are moving quickly, we have also leveraged a RSS feed, Twitter and numerous social networking websites.

Please be sure to visit our blog to learn about our latest offerings, job postings, white papers, technical tips and tricks as well as other industry related websites in which we have recently been mentioned or featured.

All of these powerful tools and sites are being utilized to keep you current and updated as we strive to become your preferred provider.

Another Satisfied Infrastructure Management Client from Maryland

Fri, 21 Aug 2009 17:36:24 +0000

SysArc will leverage and deploy our integrated tools and applications that include our Remote Support Framework comprising our help desk ticketing application, professional services automation application, network monitoring and remote access and diagnosis tools.

In addition, we will also deploy and provide management access and comprehensive reporting via our web-based customer portal.

By equipping your managed IT services support team with the tools needed and required to optimally perform their jobs, we can more quickly respond to your support requests as well as ensure a higher level of vendor accountability and guaranteed server and network uptime.

As we did for this client, we can tailor a network service plan or solution to meet the budgetary and business needs of your Maryland, Virginia or Washington, DC organization and end-users.

Washinginton DC Holding Company Chooses SysArc for Local Assistance

Tue, 18 Aug 2009 17:04:01 +0000

We will be providing a wide variety of value-added tech assistance to ensure the continual operation, security and performance of this multi-location holding company that provides advertising, marketing, entertainment and audio visual content to organizations throughout the world.

This quickly growing organization was using the services of another managed services provider, but felt that we would be better able to scale and respond to their business needs as they deployed new locations, acquired additional business and expanded their market presence.

They saw tremendous value in our all-inclusive support offering that provided them with predictable IT support costs, thereby simplifying their budgeting process.

In addition, they really liked how we ensures that we had the right people performing the right tasks.

Lastly, their management team understood the advantages of our Customer Portal and how it that would provide them with a variety of comprehensive and detailed reports comprising many aspects of their infrastructure and financial investments within their company.

Please be sure to ask about our complementary IT spend analysis that can compare your expenditures to similar sized companies in the Virginia, Maryland or Washington, DC area.

Leading Vacation Destination Site Based in Maryland Picks SysArc

Mon, 31 Aug 2009 14:30:47 +0000

We are pleased to announce that another industry leading company has chosen us as their trusted technology partner.

Prior to selecting us as their preferred provider, this client completed a very thorough due diligence process that culminated in the interviews of a number of local service providers. This also ncluded receiving a Quote from their current technical support provider.

However, they quickly realized the many value added reasons as well the completeness of our solutions and services offerings.

In addition, they were impressed with the experience and skill-sets of our technical support staff.

Since 2004, we have provided supporting mission-critical applications and environments for numerous organizations of varying size throughout Maryland, Virginia and Washington, DC.

Please email or call us to learn more about our capabilities and how we can help ensure the continued up-time of your infrastructure and technical environment.

Virginia Furniture Manufacturer Counts on SysArc for Mission Critical Infrastructure and Application Deployment

Thu, 03 Sep 2009 13:30:50 +0000

We are pleased to announce that another leader within their respective industry has selected us as their technology partner.

It is our deep industry experience coupled with our proven delivery process and industry leading best-practices that allows us to provide truly cost-effective solutions that often exceed our client's expectations.

In addition to providing clients throughout Maryland, Virginia and Washington, DC with ad-hoc and a variety of proactive and preventative service offerings, we have also successfully completed numerous project related tasks.

Please contact us to learn about the methodologies and processes we utilize to ensure your project is a complete success.

Is Tape Data Backup Really Your Best Solution?

Mon, 14 Sep 2009 17:19:42 +0000

The answer we are hearing from more and more businesses is an overwhelming--No! Several clients in the Washington DC area have recently mentioned instances of stolen or misplaced laptops and computers that have contained thousands (or more!) of sensitive customer records and files. This sensitive and confidential data may have been compromised due to their reliance on traditional backup tapes.

With the recent advances in backup technology, there is an alternative to the common tape backup systems that can contain many hidden risks and dangers.

Several organizations have reported that a large percentage of tape backup jobs contain errors and many more do not even test the restore function of their backups on a regular basis.

For those that do, they are often shocked to find that their disaster recovery capabilities are severely compromised.

As such, most experts agree that tape is quickly becoming an inferior media for backing up data. Furthermore, this approach requires significant manual intervention in addition to the need to be physically moved off-site. In many cases, this means that an employee actually takes the backup tape home back and forth---Yikes!!

Organizations that are truly concerned about their data are rapidly evaluating alternative solutions. Increasingly, organizations are looking at Online Backup Services from third-party providers.

In much the same way that Storage Area Networks (SAN) are replacing file servers, online backup is making tape backup obsolete. The reasons include a significant drop in disk storage costs, a substantial increase in bandwidth speeds as well as dramatically improved security and recovery capabilities.

However, the real benefit of online storage is the flexibility to automatically backup your data securely to an off-site Data Center and provide your end-users with immediate access to files that need to be recovered. Even a file as small as a single email can be quickly and securely recovered. Now, contrast this with a tape backup approach in which end-users may need to wait hours or days to find and recover a single email. When you need to recover an email, which approach would you prefer?

In addition to faster recovery times, an online backup solution can be implemented relatively easily. Automatic backups of your servers and desktops can be configured to a Network Attached Storage (NAS) Device on defined time intervals (i.e. every 15 minutes for email and transactional databases, once a day for other data). The NAS device is comparable to a server with contains a disk array to hold all of your backup files as well as function as a traffic manager to encrypt and transmit your data over the internet to the off-site Data Center. At this point, you will actually have two backups, one on the NAS device and one at the off-site Data Center. An additional copy of your backup can also be sent to a redundant facility in case a catastrophic event occurs at one of the Data Centers.

The price of using an online service provider is very reasonable although there can be significant pricing differences in the marketplace. In general, the prices should be in the $5-$10 per compressed Gigabyte (GB), per month range. Some vendors charge for uncompressed versus compressed data which can result in a large variance in the cost of your solution as most data can be compressed as much as 50%.

But, there is still some confusion in the marketplace around this issue, so make sure you understand all the variables before making a commitment and selecting your partner.

Lastly, increased legal, compliance and regulatory issues need to be considered when organizations secure their sensitive and critical data. For many an organization, an online backup solution was the saving grace in a catastrophe. Let's hope you never need it!

We frequently survey the market in order to ensure we are able to provide you with the best online backup solutions available, as well offer you solution options.

The Advanatges of Monitoring Tools and Applications

Mon, 14 Sep 2009 17:10:56 +0000

The utilization of properly configured infrastructure monitoring tools and applications can be used to proactively monitor, maintain, support and help stabilize all of your devices around the clock with little or no manual intervention required.

Serious potential problems can be rapidly identified before they turn into critical issues that may affect the stability of your entire infrastructure or company. For example, disk utilization can be monitored with user-definable alerts configured to be delivered directly to your system administrator or engineer only when certain thresholds are met and/or exceeded. As such, a server crash can often be avoided or potentially anticipated with enough to advert a potential disastrous situation.

Disk utilization is just one of hundreds of components and events that can be actively and proactively monitored by some of the more robust monitoring applications and tools currently available in our marketplace.

In addition, there are many items and events that should be regularly monitored to ensure the optimal up-time and optimization of your environment. These items typically include:

- Device Availability
- Critical Application/Service Status
- Disk Utilization
- Memory Utilization
- Response Time Monitoring
- Back-up log checks
- Anti-virus log checks
- Event Log Monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Critical Alert Notification
- Asset Tracking
- Remote Access

With all the detailed data that is captured on a daily basis, detailed and comprehensive reports can be quickly created and may be used by your management team and associates to help with your corporate and strategic planning, budgeting process and formulation, as well as enhance your regulatory compliance efforts

We Have Another Career Opportunity

Mon, 14 Sep 2009 18:25:17 +0000

Job Title: Network Administrator
Locations: Rockville, MD and Washington, DC
Status: Full-Time, Employee
Job Category: Field Services
Relevant Work Experience: 5-9 Years
Career Level: Experienced (Non-Manager)

We are currently seeking another highly skilled team member with the drive and determination to help us with our quickly growing client base. This position reports directly to our Operations Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and who is accustomed to leveraging tech training opportunities to improve their skills.

If you have the experience and the desire, we'd like to talk to you.

This professional will be responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance best practice processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field assistance. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our professional services automation (PSA) solution along with other leading service-specific tools and application to deliver onsite user help. In addition this person will request information and collaborate to work with other staff and vendor support resources to resolve a client's issues.

Overall relationship management and the ability to coordinate required resources to respond to complex tech requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.

Minimum Skills Required:
• Minimum five years experience in a similar type company providing outsourced business and tech consulting services
• Current MCSE Certification
• Experience with Cisco and similar networking technologies a plus
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation

This Position Entails:
• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and events
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:
• Professional and articulate
• Strong communication skills
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

Qualified candidates please submit a current resume, along with salary history.

Leading Law Firm Picks SysArc for Business Expertise and Monitoring Capabilities

Tue, 15 Sep 2009 14:57:38 +0000

SysArc's was recently selected to provide a variety of technical support services for this leading Law Firm.

In addition, we will deploy our integrated suite of infrastructure support tools and applications to allow our team of System Engineers, Network Administrators, IT Managers and help desk technicians to provide the highest possible levels of system up-time, stability and end-user support responsiveness.

This Firm immediately recognized the benefits of our Proactive Technology Management approach and capabilities.

From a Centralized Services location, we can quickly and easily perform a variety of industry standard best practices that include the management of patches, anti-spyware and spam software applications.

Also, we can perform Desktop Optimization, create documentation and manage and monitor the backup and restore functionality of their backups-all from one central and secure location.

This Firm, like our other clients, appreciates our ability to quickly respond to a request as well as perform our jobs with minimal interruption on their business.

Founded in 2004, we currently assist the mission-critical computer and IT support needs of numerousl Law Firms in the Maryland, Virginia and Washington, DC meto area.

Government Contractor Relies on SysArc to Implement Latest Technologies

Fri, 18 Sep 2009 15:59:20 +0000

SysArc currently supports the IT and Computer needs of a number of Government contractors in the Washington, DC, Maryland and Northern Virginia Metropolitan Area

Because of the experience and technical skill-sets of our staff, we are frequently requested to support companies that have cross-platform and very complex computing environments.

In addition, our computer experts have become very proficient with many of the more popular and widely-used software applications deployed within this industry vertical.

As such, we are able to not only ensure their environment is stable, but we are also able to perform application upgrades, perform end-user training and have meaningful conversations as to the best ways to maximize their on-going investments in technology.

For some of our larger clients, we are managing their entire information technology department and are often asked by senior management to become an integral part of their strategic and tactical business planning.

About SysArc:

SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer network support and business and technology consulting services.

Our services and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness

Texas Law Firm Requests SysArc to Aid Local Document Review Team

Mon, 21 Sep 2009 19:53:13 +0000

We were chosen by a leading litigation law firm in Texas to provide 24/7 remote and local field assistance to a document review team based in Virginia.

We were selected because of our close proximity to their location, our ability to deploy our resources within a matter of minutes, our availability after normal business hours, the skills of our team and the vast litigation support experience of our management team.

International Business Council Chooses SysArc

Mon, 28 Sep 2009 15:32:42 +0000

An international business council has chosen us to help them in their efforts of supporting the current updates, business information, market and industry research as well as recent developments on economic trends and doing business within their focused geographic area.

We will be assisting this organization by providing them with an all-inclusive network and end-user management support plan and approach that will allow them better leverage their technology investments to meet the challenging demands of their mission statement.

Please let us know if you would like to know more about the solutions and services we offer other Washington, DC, Maryland and Virginia companies.

Local Law Firm Selects SysArc for Network Design and Computer Support

Wed, 30 Sep 2009 14:04:39 +0000

SysArc was selected to provide an improved network design and optimized architecture as well as on-going proactive, preventative and ad-hoc computer support to this prestigious law firm.

The firm handles matters in the following practice matters: Wills and Trusts, Estate Planning, Probate, Wealth Preservation, Powers of Attorney, Health Care Directives, Living Wills as well as Family Business Planning.

Health Care Provider Selects SysArc for Infrastructure Management

Fri, 09 Oct 2009 14:26:11 +0000

A quickly growing health care provider with multiple office locations in the Washington DC metro area has chosen us as their business and technology partner.

After completing a detailed technology assessment and deploying our infrastructure management framework, our team of IT professionals will be supporting this practice with a wide variety and comprehensive selection of computer and IT support services to assist in their continual rapid growth and expansion.

Virginia's Largest Real Estate Information Service Provider Chooses SysArc

Mon, 12 Oct 2009 13:50:31 +0000

This quickly growing organization provides thousands of individuals on a monthly basis with detailed and current information on Washington, DC Metropolitan area new homes, new communities, demographics, mortgage alternatives, schools and much more.

SysArc will be providing a wide-range of business and tech consulting advice and assistance to help with their continued business growth plans and continued adoption and leveraging of technology and internet marketing.

In addition, this organization was impressed with our dedicated Network Administration offering and capabilities. This certified engineer will go to this client's location at regularly scheduled intervals (as well as when needed or required) to perform a variety of industry best practices that comprise the completion of a Technology Checklist and a centralized Services Report Review.

The information derived from our Network Administration capabilities forms a cornerstone of the data and information used to create our technology Summaries.

Is Your Company Really Ready for Remote Users?

Tue, 13 Oct 2009 20:35:41 +0000

As the flu season quickly approaches, many organizations are starting to take a proactive approach to support the tech needs of their remote users by putting into place plans and implementing solutions in the event their employees need to work from home or another remote location.

If your employees use the company infrastructure to access vital information, files, data and applications, there are several steps that may need to be taken to ensure they can remain productive while securely working off-site.

A good first step is to analyze your current environment and document a contingency plan in case many of your employees are unable to physically come to your location.

Since many companies already have some remote users, much of the basic technology needed to provide remote access could be in place. However, it is critical to ensure that your infrastructure can scale in the event the number of users unexpectedly increases.

In addition, you may want to make sure that your mission-critical employees have home computers or quick access to an office laptop that is configured with remote access capabilities and any local applications that may be required or needed such as Microsoft Office.

Once you ensure that all the proper tools have been setup and properly configured, you probably need to test your plan and technology stability and scalability by having a work from home day for the entire company. This exercise will reveal any flaws or shortcomings in the plan prior to an actual deployment.

SysArc to Sponsor the 3rd Annual Microsoft Government Contractor Summit

Wed, 14 Oct 2009 18:39:21 +0000

SysArc is one of several local firms sponsoring the 3rd Annual Microsoft Government Contractor Summit - Tuesday November 17th 2009!

We are excited to announce our sponsorship of the 3rd Annual Microsoft Government Contractor Summit. Please attend to hear from a variety of industry experts in mergers and acquisitions, compliance and technology. This summit is designed for CFO's, CEO's and VP's of Business Development. This event will be limited to only 350 attendees so please be sure to reserve your seat today by registering at:

http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032423211&Culture=en-US

Award Winning Spa Selects SysArc for Infrastructure Consulting and Help

Mon, 09 Nov 2009 20:09:43 +0000

We are pleased to announce that an award winning Spa located in Washington DC, has recently selected us to provide a wide variety of business consulting as well as and on-going tech assistance and support.

After completing an in-depth assessment of their current tech and business environment, we will be begin to make and implement specific recommendation on infrastructure enhancement and optimization. Once completed, we will assign a team of skilled technical experts to ensure continued system stability and end-user satisfactions with their recent investments in technology.

Leading Law and Public Policy Consulting Firm Selects SysArc

Thu, 19 Nov 2009 21:54:36 +0000

SysArc is pleased to announce that we have been selected to provide a variety of computer support services to this leading Washington, DC consulting firm.

After completing an initial network assessment and implementing our suite of network management, network monitoring and desktop support applications, SysArc will managing this organization's entire IT infrastructure.

Our support team comprises a team of professionals each performing specific tasks, roles and responsibilities.

In addition, they will be utilizing our Hosted Exchange Email solution to provide secure and reliable email to their end-users.
Please be sure to contact us to discuss our cost-effective solutions provided to other Maryland and Virginia companies.

Windows 7 Review

Wed, 02 Dec 2009 19:56:56 +0000

Now that Windows 7 has been officially released and available, we are often asked if this new operating system should be installed on existing computers and/or on new computers that are being purchased. Based on the debacle with Vista, many organizations are understandably skeptical of another new OS from Microsoft. Prior to the release of Windows 7, our recommendation was that organizations refrain from installing Vista and remain with XP as long as possible. So far, it seems that Microsoft has gotten it right with Windows 7.

The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.

However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close to the issues and problems experienced with Vista’s release two years ago.

From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7. There may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.

After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.

Government Proposal Consulting Firm Chooses SysArc

Wed, 02 Dec 2009 20:28:08 +0000

We are pleased to announce that another Northern Virginia based organization has just chosen us their trusted tech advisor and partner.

In addition to performing a detailed a computer audit, deploying our Infrastructure and Remote Management Framework, we will be implementing a disaster recovery plan and backup solution.

Like we did for this organization, we can help you leverage your investments in computers and infrastructure through our proven and responsive solutions that repeatedly lead to reduced costs, improved system stability and enhanced satisfaction of your staff.

It is our comprehensive yet affordable offerings that can provide your small or mid-sized business a single source for all of the professional expertise and technical resources you need to streamline your entire system management, computer and network support functions.

You will benefit from our many years of relevant experience combined with leading industry best practices and methodologies that leverage advanced tools and applications to deliver unbeatable value that includes unlimited remote, consulting and on-site support for a fixed and value-based monthly fee.

Contact us to learn why more companies choose SysArc as their tech support partner than any other providers in the DC area.

Ivy League University Picks SysArc to Assist Washington DC Campus

Mon, 14 Dec 2009 18:46:15 +0000

We are pleased to announce that we have been selected by this leading university to provide a variety of solutions and business consulting assistance to aid their Washington DC operations and staff.

After completing an in-depth audit and discovery, we will be providing assistance via our local DC based staff in addition to staff from our Network Operations Center. The team supporting this organization comprises Systems Engineers, Network Administrators, Help Desk Technicians as well as a Virtual Chief Information Officer.

Global Agricultural Producer Selects SysArc

Fri, 22 Jan 2010 20:09:06 +0000

We are pleased to announce that another market leading organization has selected us as their trusted tech partner and solutions provider.

Headquartered in Washington, DC, and with operations in North America, Europe, Australia and Asia, this company is the recognized global leader in their respective market.

We will be providing expert technical assistance via our local office and Infrastructure Management Framework.

In addition, we will utilize industry best practices and leverage our sizable investment in tools and applications to ensure that their technical environment continues to operate in an optimized manner and that their end-users receive the highest possible levels of customer service and responsiveness.

Managed Services Leader Secures New Client

Mon, 08 Feb 2010 18:44:06 +0000

We are pleased to announce that another Washington DC nonprofit organization has chosen our Managed Services offering as a critical foundation for the management and effective support of their infrastructure and employees.

This international nonprofit trade association will benefit from our comprehensive offering that comprises technology, people and processes.

This organization was especially impressed with our Technology Consulting and Planning and Vendor Management capabilities.

As such, we will be assigning a Virtual Chief Information Officer (VCIO) who will consult and advise on a number of business and technology issues. Some of these value-add items include the review our our Technology Summary and well as our Design Desk Resources, Budgetary Planning and assisting in the determination of the business impact of any technology decisions.

In order to provide the highest levels of responsiveness and customer service, we will be supporting this organization with a team of technical experts, each performing specialized tasks and roles.

Lastly, all of these services will be provided for a fixed monthly fee resulting in a tremendous value compared to other models or simple "hourly" plans offered by other vendors.

Managed Services and Computer Support Models-What's New?

Wed, 17 Feb 2010 18:39:30 +0000

The recent economic turmoil has put tremendous pressure on organizations to explore ways to reduce costs across all areas of their business-and IT is no exception. Although most companies have implemented some level of technology to improve staff productivity, the cost of maintaining and supporting computer systems and ensuring continual end-user satisfaction can be significant and continues to increase.

Fortunately, the marketplace has responded and there are now several attractive alternatives for small and mid-size businesses (SMB) to significantly reduce their IT budgets while simultaneously improving the uptime, effectiveness and satisfaction of their investments in computers and technology.

The latest methods to supporting small and mid-sized businesses (SMB's) now comprises three distinct computer support models.

The first model is to invest and build out an internal IT Department. This option is by far the most costly to setup and maintain. Most organizations will need to budget about $120,000 for just a single IT support professional. For example, in the Washington, DC marketplace, an experienced senior tech will command an annual salary of $80,000-$100,000. With benefits ($10,000), overhead ($5,000), training ($5,000), recruiter fees ($15,000) and required software tools and equipment ($10,000), these costs quickly grow. Given the high demand for quality IT staff in our area, finding, managing, retaining and developing your technical person can be a difficult and time consuming process. Furthermore, based on industry standard turnover rates for IT staff, you will need to restart your recruitment process every two years!

Another frequently occurring option is to to outsource the support of your IT department to a sole proprietor or independent IT consultant. This initially attractive low cost alternative can actually be very difficult to make successful. However, these individuals can easily be found online, or through a referral from a friend or colleague.

Their resumes may contain many industry “buzz words” but their experience and skills are often focused on just a few technologies. More importantly, their limited resources do not allow them to scale to the cyclical needs of your business and they have few resources to respond to the ongoing demands of more than one account at one time. Furthermore, almost all have not made the substantial investment in system management tools and applications and are therefore unable to offer Service Level Agreements (SLA’s). As such, you should be prepared to churn through several people before securing the one you feel can adequately support your business.

An option that is increasingly gaining favor is the outsourcing of your technical needs to a dedicated IT Support company or Managed Services Provider (MSP). This option has been proven to result in savings that exceed 30-50% of the cost of the in-house model yet you will receive higher levels of service and response than either of the other support models.

There are many variations on this model and you need to be diligent in selecting a partner that has a comprehensive service offering that can respond to your varied IT support needs and requirements.

It is usually recommended to select a company that offers fixed-fee pricing, utilizes a team of IT professionals that each perform specialized tasks and roles, has staff members with multiple technical certifications, leverages industry leading technologies to effectively manage your environment, has documented best practices processes and procedures, performs regularly scheduled onsite visits combined with unlimited remote support as well as a trusted partner that can recommend and successfully implement new technology in support of your business goals and objectives.

Managed Service Provider Announces Customer Bill of Rights

Fri, 19 Feb 2010 19:45:54 +0000

SysArc. Inc., a leading provider of Managed IT Services and Computer Support to businesses throughout the Washington, DC, Maryland and Virginia Metro area, is pleased to announce the establishment of their Customer Bill of Rights.

Our pledge was enacted to ensure the continual delivery of superior technical support while simultaneously provide industry leading customer satisfaction and service.

Your Customer Bill of Rights comprises the following promises and rights:

You have a right to expect and demand complete satisfaction from the information technology and technical services you receive from SysArc. As a leading provider of managed services and computer support, we will deliver exemplary service, on-time and within your budget. To continue to surpass your service expectations, we will expand our use of best-in-breed technology and continue to hire the best technical talent available.
You have a right to expect SysArc to sustain the highest levels of personal accountability, professional commitment, and employee empowerment in every interaction with our organization. At all times, you will be treated with the utmost levels of courtesy, responsiveness, integrity, and respect.
You have a right to understand all of our business policies and support procedures within every aspect of our business. We believe it is your right as a SysArc client to to fully understand the capabilities and functionality of your technical support team before, during, and after a support task has been requested or completed.
You have a right to expect us to lead the way in fostering and implementing innovation and creativity in our service offerings through an unyielding commitment to providing the best technology and services possible.
You have a right to individual attention and dedication. Not only will your technical support team provide prompt, courteous, and efficient service in every one of your interactions, but they will also adhere to the highest levels of honesty, integrity, and professionalism.
You have the right to know the status of your account and task lists and activities, no matter what time of day or night. We will provide secure access to updates and status reports via your IT Management Dashboard-24 hours a day, seven days a week.
You have the right to be notified immediately by either phone or email if there will be a delay or a change that could impact the scheduled completion of your project or service request.
You have the right to access and receive our renowned technical support services no matter the size of your firm or organization.
You have the right to a single point of contact to discuss any issues or concerns. This individual will act as your dedicated IT Manager and advise you of any developments concerning the work we perform for your company.
You have the right to receive the best value in computer and network support services in return for placing your trust and business with us.

"The establishment of our Customer Bill of Rights, along with our continual and substantial investment in people, process and technology, clearly demonstrates our commitment to this marketplace. These pledges were formulated after discussions with numerous clients and prospects across a wide rage of industry vertical markets and address several of the needs that are unfulfilled by other service providers " stated James Eglin, Partner, in making this announcement.

SysArc Picked by Leading Audiology Practice to Provide Wide Array of Information Technology Services

Tue, 30 Mar 2010 14:34:26 +0000

SysArc announced today that it has been awarded a contract to provide infrastructure support software, maintenance and business consulting to this Maryland-based Audiology practice. The award is a Fixed Fee contract with a one year base period and the potential of multiple year options.

SysArc will provide technical and business consulting to ensure the continual optimization, up-time and security of the servers and desktops of remote and Corporate Headquarter staff.

The company will leverage its NOC to provide Proactive Technology Management, Reactive Support Services, Network Administration and Technology Consulting and deployment of these technologies and services to ensure continual business process improvement and that the highest possible quality of support is being delivered to the customer. The services will draw upon SysArc’s six years of technical and business experience supporting small and mid-sized business throughout the Washington, DC metro area.

According to Tim Brennan, SysArc’s Director of Operations, "We're very pleased that one of the leading Audiology practices in the United States has chosen SysArc to perform these services based on our long-term experience and the array of Information Technology and Business Consulting credentials we bring to the table. We will continue to work closely with this practice to ensure we satisfy its business goals and objectives and exceed its expectations."

SysArc Partner James Eglin observed that, "We're proud that this contract allows SysArc to continue our support for commercial organizations throughout the DC area and also offers the opportunity to apply our experience to other organizations that need responsive, dependable and affordable solutions to efficiently operate. This award is a strong reaffirmation of our long-standing commitment to small and mid-sized businesses and reflects the continued confidence in our ability to deploy our solutions-on time, on budget, and with assured SLA's."

SysArc provides professional technical services and technology solutions needed to prevail in the small and mid-sized commercial marketplace. We deliver enterprise quality deliverables; hosted exchange solutions, disaster recovery planning, infrastructure design and implementation, tech spend analysis, vendor management and vendor transition planning. SysArc’s offerings help our commercial clients ensure the alignment of technology to their strategic and tactical business objectives, reduce their overall technology expenditures, improve the stability of their technical infrastructure and increase staff efficiency and business effectiveness. SysArc is based in Rockville, Maryland and has locations in Reston, Virginia and downtown Washington, DC. Visit SysArc on the web at www.sysarc.com.

Association Chooses SysArc for Managed IT Support Services

Wed, 26 May 2010 18:50:31 +0000

SysArc is pleased to announce that it has received a contract to provide Managed Infrastructure support software, ongoing maintenance and support in addition to business and technology consulting to this quickly growing Washington, DC Association.

Under this Fixed-Price contract, SysArc will provide computer and infrastructure support, software and reporting to ensure the optimization, up-time and overall security for all servers, desktops and devices.

The association will receive technical support via SysArc's Network Operations Center and Infrastructure Support Framework to include Proactive Technology Management, Reactive Support Services, Network Administration as well as continual Technology and Business Consulting.

In addition, several advanced technologies will be deployed to help ensure continued business process improvement and that any support issues may be efficiently and effectively resolved. The support services will draw upon and leverage SysArc’s six years of technical and business experience assisting small and mid-sized organizations throughout the Washington, DC area.

SysArc’s Director of Operations Tim Brennan commented, "We are very excited that another Association has selected us as their trusted partner. We will continue to leverage our deep industry experience and knowledge, as well as our substantial investments in people, technology and processes to provide this client with the highest possible levels of computer support and customer service."

SysArc Partner James Eglin stated that, "We are proud that this award further solidifies our organization as the preferred provider of Information Technology services within our marketplace. Furthermore, it is interesting to note that this client had been using the services of another IT support provider for many years, and once they became familiar with our comprehensive and value-based offering, they immediately made a switch even before their existing contract expired!"

About SysArc:

SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer network support and business and technology consulting services. SysArc’s services and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.

SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
800.699.0925
http://www.sysarc.com

Nationwide Conference Management Provider Selects SysArc for Information Technology Support

Wed, 09 Jun 2010 19:16:15 +0000

SysArc is pleased to announce that it has received a contract to provide a wide range of Information Technology (IT) solutions to help this quickly growing provider of conference management services that supports both the federal government and the private sector.

SysArc will provide computer and technical consulting, deploy their infrastructure management tools and applications as well as offer technology and business consulting to ensure the continual up-time and optimization of this organization's substantial investments in infrastructure and technology.

Under this all-inclusive and fixed-price contract, the company will receive server, desktop and end-user assistance via SysArc's NOC, that includes; Proactive Technology Management, Reactive Support Services, Network Administration, Technology Consulting and access to their Professional Services team.

SysArc’s Chief Operations Officer Tim Brennan remarked, "We are pleased that another industry leading company has decided to place their confidence in our abilities. The completeness and thoroughness of our solutions continues to resonant with our prospects and clients."

SysArc Partner James Eglin commented “Like many others, this organization was frustrated with the level of value they were receiving from their current provider. In addition, they were concerned about this vendor’s inability to scale and grow as the business continued to expand. After reviewing our standard offering, our value proposition-as well as the deficiencies of the previous vendor-the decesion and need to switch became very quickly apparent."

About SysArc:

SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, business and technology consulting. Our solutions and offerings help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.

Nationwide Conference Management Provider Selects SysArc for Information Technology Support

Wed, 09 Jun 2010 19:16:15 +0000

Cloud Computing for Your Business

Mon, 12 Jul 2010 22:21:22 +0000

Although Cloud Computing is certainly one of the latest and most common buzzwords coming out of the technology industry, it still has many people scratching their heads and wondering if this is a technology solution they should implement within their business.

At a basic level, cloud computing is a solution that consists of accessing software applications through the Internet versus an internal network server that is physically located at your location.

The more popular applications of cloud computing technology include hosted email, online data backup, software-as-a-service (SaaS) in addition to hosted IP based phone service (hosted VoIP).

A complete cloud computing environment comprises the outsourcing all of your network servers and associated applications to a third-party data center in which another organization has the ultimate responsibility for the on-going maintenance and up-time of your systems.

The primary benefit of cloud computing solution includes a lower total cost of ownership that results from the more efficient utilization and leveraging of technology. For example, though the use of virtualization technology, several servers may be consolidated down to just one physical server—resulting in reduced cost as well as providing enhanced support capabilities via centralized services management.

Another benefit is the increased availability of faster internet bandwidth speeds thereby offering your staff performance that is very comparable to that of an internal network.

In conclusion, cloud computing can often eliminate the requirement to procure new or additional hardware, offer built-in disaster recovery functionality, minimize power consumption, remove maintenance costs, as well even free up physical office space.

Also, your Information Technology (IT) support staff will now be able to focus more time and efforts on ensuring the continued successful delivery of your core service offerings.

However, we have heard some clients express concerns. These primarily involve considerations around data security, protection, and assurance, reliance on internet service up-time, potential bandwidth performance issues, maintenance and support as well as concerns around vendor management and the potential increased risk in finger pointing amongst vendors.

However, we still believe that cloud computing is a viable solution that is definitely worth further consideration and discussion.

Managed IT Services Benefits

Mon, 04 Oct 2010 19:53:45 +0000

Managed Service Providers (MSP's) can simplify and streamline your Information Technology (IT) operations as well as reduce your IT expenditures by providing systems, solutions and software applications as a completely externally administered and service.

A standard network support services offering should provide your company with predictable monthly costs, access to best-of-breed technology and the latest applications available in the marketplace - all without the often costly and frustrating process of overhauling your technical infrastructure on a regularly scheduled basis.

In addition, most Managed IT Service providers offer 24x7 administration services, allowing your employees to focus on the more strategic aspects affecting your business.

In order to deliver and maintain effective and optimized networks, specialized skills and resources are frequently required. However, the costs associated with this level and type of expertise are usually too cost prohibitive and time consuming for most organizations to endure.

As your company and employees become even more dependent on technology to achieve your business goals and objectives, the costs to properly maintain your technical infrastructure quickly becomes no longer tolerable.

Furthermore, this does not even take into account the unpredictable performance and reliability issues that usually results from this approach.

As such, you have probably begun to explore and partially implement solutions to better leverage and utilize your often substantial investments in technology.

Furthermore, as technology becomes increasingly more important in the daily operation within your company, your technical environment has become even more complex, difficult and costly to manage, maintain and effectively support.

However, your company must optimize the availability and performance of your technology if you want to realize the greatest return from these investments. Also, you must minimize the potential risk of any downtime, system crashes, or other technical glitches that could severely disrupt your business operations or result in employee frustration and inefficiency with the very tools that are support to help them with their jobs.

As a small or mid-size business, the industry understands that the management of your Information Technology can be an especially daunting challenge. Even large or enterprise organizations are facing challenges as they compete in today’s global marketplace. As a way to enhance their competitiveness and focus on their core business offerings, many have now decided to outsource their entire IT operations to a Managed Services Provider.

The Constant Challenges of Managing your Information Technology

Organizations of all sizes are increasingly relying and looking at ways to more effectively leverage technology to enhance the efficiency and effectiveness of their business operations.

For all areas and departments within your business, technology has probably become a critical corporate asset required to support a number of critical business processes.

As a result of the rapid evolution and adoption of technology, it is now even more possible to deliver cost-effective goods and services to your customers and business partners, as well as more effectively communicate with your geographically disperse workforce of mobile or remote workers. While these capabilities can dramatically expand the reach and presence of your company, less than 20% of a company’s technology budget is allocated to business innovation.

The failure of your technical systems, IT support company or a lack of optimization within your infrastructure can also have a detrimental or negative effect or impact on your company’s operations and reputation within your marketplace. Given the highly competitive nature and the lack of traditional customer loyalty within of our current economy, no company can tolerate ongoing and reoccurring problems with their investments in technology. However, even as the scope and number of potential problems facing your company continues to grow, 80% or more of your entire IT budget is probably spent on nothing more than basic maintenance tasks.

Unfortunately, your company most likely lacks the proper resources and skills to keep your systems optimized and consistently operational. Furthermore, as the number of mobile and/or remote workers increases, your company also faces the increasing more frequently occurring problems associated with lost or stolen laptops that contain sensitive customer records or other confidential information.

In addition, your business must contend with a wide variety of software operating systems, multiple networking protocols, as well as escalating and constant security threats and challenges. As a direct result, complete system failures are now occurring with a greater frequency. These system failures may be caused by computer viruses, spyware, malware and as a result of a wide variety of security attacks. However, system failures may also be caused by issues resulting from incompatible software, the inappropriate configuration of hardware, or the failure to properly apply patches or properly manage memory load imbalances.

It has been our experience that most internal IT staff members are still fairly reactive in their response and management of potential IT issues. The primary reason is due to their lack of IT management systems. In some instances, a purely reactive approach to supporting your environment and staff may simply be due to a lack of skill sets and knowledge of the latest approaches and industry standard best practices.

Since your company is probably not regularly installing and testing patches or monitoring utilization levels, you may fail to properly protect or unintentionally overload your systems, thereby causing crashes that will disrupt your businesses, place your valuable data at risk, as well as create frustration and anxiety for your employees, clients and partners.

Despite the reality that your company may need to serve and support clients around the world, you are probably unable to monitor and measure the performance of your systems around the clock. This is because you lack all of the needed and required IT management software or you may even lack specific technical skill sets.

As a result, you are missing key performance indicators that would enable you to more proactively manage your systems and prevent problems and costly network downtime. Even if your IT systems and business applications are optimized and constantly available, your company is probably uncertain if you are truly getting the best return on your investments.

In order to resolve these issues, you will need to make additional investments in IT management systems, software and staff. Ironically, IT management software and systems can be as complicated and costly to implement and maintain as the IT systems and software they are intended to manage.

Because your IT staff is frequently responding to system and end-user support issues, they most likely have little if any time to perform strategic work or offer support in any innovative projects. A lack of system documentation and staff turnover can even further compound these issues. This lack of continuity within your company can make company even more vulnerable to system failures or security threats.

However, simply adding individual IT contractors to augment your internal resources isn’t cost-effective and will never completely address your IT requirements. A” traditional” IT support service company is also inadequate because they typically only support the specific products or applications they sell and are unable to proactively manage your entire IT environment.

A more attractive option should be exploring the services of a Managed Services Provider (MSP). An MSP assumes responsibility for the ongoing, automated and management of all of your computing resources and business applications to ensure their continuous availability, optimal performance and maximum security. The goal of an MSP’s offering is for you to realize the greatest business benefits and return on your IT investments.

A Managed Services Provider will offer considerably more value than a traditional “maintenance agreement” or block hour support plan. These service options are often product-specific and most certainly only reactive in nature. An MSP’s value is a result of their ability to assume the responsibility for proactively managing all of your hardware systems, software applications and network infrastructure to prevent downtime and increase overall IT performance.

A Managed Service Provider utilizes centralized management systems and MSP staff skills to meet and exceed your evolving and ever changing IT management requirements so that you can focus on your core businesses and strategic and tactical goals.

A Managed Services Provider differs from traditional outsourcing arrangements as they focus on more specific elements of your IT infrastructure. Some examples include your desktops, mobile devices (PDA’s), storage and back-up systems, messaging and your security needs.
A traditional outsourcing services agreements typically encompass an entire IT operation, extends over five years and often includes restrictive contract terms and conditions.

However, a Managed IT Service agreements tend to be shorter and more flexible allowing the MSP to better respond to your changing support needs.

In summary, Managed IT Services are a selective outsourcing or out-tasking solution that allows your company to incrementally adopt the MSP’s offering in a manner that augments your internal capabilities as well as one that can be adjusted to meet your unique business requirements.

While many regard managed IT services as an ideal solution for SMBs, there is a great deal of industry data that indicates that an even greater proportion of large-scale enterprises (55%) are currently under contact for managed IT services.

In one recent industry survey, the most frequently Managed IT Service utilized among the respondents were; managed email/messaging, help desk, data backup and recovery/business continuity, security, desktop and local area network (LAN) services.

Summary and Conclusions

Because of the current marketplace, many organizations have become increasingly dependent on information technology to increase their competitive marketplace. However, most are unable to ensure the reliability, performance, stability and security of their IT infrastructure.

Instead, they discover that they frequently expend more time, money and energy than they would like attempting to stabilize and fully leverage their Information Technology assets.

In an increasingly competitive environment in which organizations must focus on their core businesses and correctly manage their operating budgets, they cannot tolerate IT downtime or the added expense of keeping their IT systems up and running in an optimal state.

They increasingly are also no longer satisfied with IT support vendors that simply react to problems. Instead, they demand that their IT partner adds value by actually reducing the risk of system failures while simultaneously optimize the value and financial return of their IT investments.

Benefits of Managed IT Services:

Network Operations Center

Built around a suite of industry leading Service Management tools, "Best of Breed" Remote Monitoring and Management tools and a "Best Practice" methodology for delivering managed IT services, a Network Operations Center (NOC)is designed specifically for the maintenance, support and the management of your network and complete IT infrastructure.

Often based entirely in the United States, a MSP can leverage highly skilled technicians to perform actual troubleshooting and remote remediation to your technical support issues.

A standard service offering provides a flexible solution that incorporates monitoring and reporting, documentation and IT process alignment, management of alerts to resolution and a comprehensive selection of preventive IT support tasks—all provided in a complete package that assure maximum infrastructure performance and optimization.

Access to skilled and certified technicians and engineers that do not hire “script readers”

US Based Network Operations Center (NOC)

Integrated with an Infrastructure Support Framework to create a complete and comprehensive solution for your company

Industry standard best practices, methodologies and tool sets

Leverages Best in Class remote monitoring and management tools

A true value-added extension to your support team

Help Desk Solutions

Almost every large corporation realizes the benefits of a Help Desk to solve their employee’s computer issues, why shouldn’t your company? Just because you aren’t a “mega” corporation, that doesn’t mean you have to waste your time and remain frustrated with nagging and reoccurring computer problems.

An industry leading Help Desk solution is designed to be comprehensive yet extremely flexible and easy-to-use. An initial tech assessment can determine your applications and systems and help your selected vendor develop an escalation plan and service level agreement that is tailored to your unique business requirements and objectives.

Creating, designing, and implementing a help desk from scratch can be a very costly and time consuming undertaking. Vendors have already made this investment of money and resources and can deploy this solution to your staff very easily and quickly. Help Desk solutions have been in operation for many years and supports the needs of a wide variety of clients. With experienced, friendly and skilled personnel, your vendor is an expert in help desk services for the small and mid-tier business marketplace.

With a solid Help Desk solution, you can focus on the more pertinent aspects of your business, while no longer having to worry about your technology affecting your efficiency and effectiveness. If desired, help desk engineers and support staff can work with you and your associates as if they were an integral part of your team. You can get direct access to IT experts that will work directly on the day-to-day tasks to effectively support your business.

Some of the features of a leading Help Desk offering include:

Industry standard Methodologies and Tool Sets

On Demand and Ad-Hoc Reporting

Leading customer satisfaction ratings and client retention rates

Certified Engineers ensure that your support issues are resolved by courteous, friendly and knowledgeable experts

Proven call-taking, problem-solving and escalation methodologies adapted to your unique needs

Access to state-of-the-art technology

Data Back Up and Recovery Solutions

Like most companies, your business needs to maximize staff productivity, lower expenditures and decrease risks on a daily basis. This means you will need your servers, desktops and applications up and running around the clock.

Every business should be prepared to handle a number and wide variety of potential issues that will negatively impact productivity. These issue may range from a stolen laptop, failed email server or a file or folder that has accidentally been deleted. Granted, some of these issues are relatively minor, and some may actually result in your entire business coming to a grinding halt. However, one thing is consistent: all of these issues will negatively affect your employees and customers, and thereby affecting your bottom line.

According to a recent survey conducted by IDC, the average small to mid-size business utilizes a combination of four or more Diaster Recovery technologies to help reduce downtime and increase up-time. However, despite a substantial investment in money and resources, more than 60% report still having data recovery issues.

Why would a company need four or more technologies to address their data protection and back-up issues? The reason is that there hasn’t been an efficient way to protect the different operating systems (Windows, Mac OSX, Linux), critical applications (Exchange Server, SQL Server, Other) and different devices (Laptop, Desktop, Server) without cobbling together various solutions from different vendors. With this complexity, it is wonder that over 60% of businesses fail to protect themselves properly.

Fortunately, there is now a viable solution that allows for the fast and predictable recovery of data loss or server outage. Even better, this technology can be delivered as One Solution, from One Vendor, as A Service. The most reliable backup and business continuity service for your business makes it simple.

Today’s industry leading solutions offer the first complete data protection service for small and medium business (SMB) customers. Furthermore, they are designed to ensure business continuity every day and protect your most important asset—data—in the event of loss or corruption. With just a simple click, your IT Support provider can restore lost data in minutes, not days, weeks or even months like other solutions.

Message Archiving

A simple matter of "who wrote what to whom" can mean major trouble for your business.

Businesses that do not adequately store, manage and monitor all of their inbound, outbound and internal email messages are increasingly at risk from costly audits, fines, lawsuits and governmental investigations.
Furthermore, the escalating costs of Electronic Discovery (eDiscovery) as well as in-house storage solutions can raise the stakes against your business.

There are several solutions on the market that may be of benefit to your businesses - particularly public companies and those in the healthcare, financial services, law and insurance industries.

In addition, these solutions may help your business comply with a variety of electronic security regulations. Convenient and cost-effective, managed IT services offers a solution to monitor, store and retrieve all of your inbound and outbound company emails.

In order to minimize the cost and risk associated with non-compliance, loss of proprietary information and inappropriate employee emails, a leading solution can provide oversight and control over your entire email environment.

When combined with the optional features and functionality, your business will have the key initial components of a comprehensive email security solution.

Also, several current solutions available in the market can easily and effectively help your businesses comply with electronic security regulations like the Sarbanes-Oxley Act, HIPAA, and the new Federal Rules of Civil Procedure (FRCP).

An IT Managed Services Provider can also help protect your businesses from workplace compliance issues, including harassment, discrimination and illegal activity.

After implementing a comprehensive solution, your business will be able to:

Minimize the cost and risk associated with non-compliance, loss of proprietary information and inappropriate employee emails

Simplify email surveillance and archiving with a scalable, easy-to-use managed service solution

Boost your profitability with an affordable alternative to in-house solutions that can easily escalate your labor and overhead costs related to compliance and email management

Benefits

Enable regulatory and workplace compliance

Minimizes costs and risks

Simplify email archiving and surveillance

Enable the enforcement of your corporate email policies

Increases staff productivity

Safeguard your business integrity

A comprehensive Managed IT Services solution can offer a perimeter-based security solution that blocks over 99 percent of spam, viruses, worms and harmful content and attachments. In addition, there is typically over a 90% reduction in costs related to the protection of Spam as well as wide variety of mail threats.

An email defense system can be continually updated by your support provider from outside your firewall at the network perimeter. To help protect against the latest threats, leading solutions utilize a unique multi-layered system of more than 20 separate filters and expert logic.

The Advantages of Caller ID and Voice Mail

Wed, 02 Feb 2011 02:02:27 +0000

Cellular telephones are handy for those on a busy scheudle, whether for business or personal use. They supply a means for you to chat with family or friends when emergencies happen or when you need a question quickly answered. To go enjoy additional benefits from your cell phone, you should probably set up the voicemail and caller ID features and capabilities.

These two features frequently come standard on most new cell phones as they can provide an effecient way to capture missed calls and / or avoid unwelcome calls on your phone.

Voicemail Benefits. Voicemail on a cellular phone is analogous to an answering machine, except without the machine and recording cassettes. It can be configured on your cellular phone with your own private message or with an automatic message. Voicemail enables your callers to leave messages if you are not available to reply to the call or if you're on the line with somebody else. Voicemail will even take messages for you even if your lose all of your battery power.

Check Voicemail from Anywhere. Almost all mobile phone plans permit you to access your voicemail from anywhere, even from another telephone ( land line or cordless ) at your house or away at a hotel or while on vacation. Also, most voicemail plans allow free access to voicemail even if you're out of your network.

Caller ID Benefits Caller ID lets you save time and money by giving you a method to avoid unwelcome calls and to see who's calling and to determine if it is an important call or not. With caller ID, you can see the name and number of the person who is on the line before responding to the call. The screen will typically show a name or telephone number, or both. It will also show a caller that can't be identified in which it might be a personal number or that of a telemarketer. If you see that it's a number you do not recognize, you can simply not answer the call and have them leave a message on your voicemail if it is something important.

Furthermore, with voicemail and caller ID, you can reduce the anxiety about who might be calling. You can turn your ringer off or turm down the volume while dining or if you happen to be out for the evening and know you can check voicemail messages later on. You no longer have to be concerned about phone calls interrupting your meal, entertainment or fun.

You should be able to purchase cellphones with plans that utilize these features. Most will find great deals online or at their local mall.

SysArc Secures New Managed Services Business with Government Contractor in Virginia

Tue, 22 Feb 2011 14:31:04 +0000

Rockville, Maryland / February 22, 2011 / SysArc, an information technology support services and managed services provider in the Washington, D.C. area, announces that it has won an award with a 150 person government contractor in Virginia to manage, maintain, and provide support services for the firm’s computers, networks, and employees. SysArc, founded in 2004, is a recognized leader in providing reliable and cost-effective technical support to address complex technology challenges confronting small and medium sized businesses. SysArc has earned a stellar reputation for helping small and medium sized businesses reduce IT costs while providing a higher level of service and support than these customers were receiving previously.

In an era of increasing economic and competitive challenge, SysArc enables customer firms and their employees to focus on their top priority – growing their business - while it manages their servers, networks, and computers. Among its extensive array of services, SysArc provides unlimited enterprise quality desktop, server, infrastructure management and end-user support for a predictable monthly fee. Many businesses throughout the metropolitan Washington, D.C. area have realized the benefits of SysArc’s efficient, cost effective solutions.

Other prominent benefits of working with SysArc include guaranteed service response times and server up-time. SysArc also works flexibly with customers to provide outsourcing service for all or just part of their information management and technology needs. Prospective customers can call to receive a complementary analysis of their current monthly IT expenditures as compared to similar sized organizations in their industry. SysArc knows how your costs stack up to your firm’s peer companies because they serve customers across a tremendous breadth of industries: accounting, education, finance, health care, high technology, law, manufacturing, non-profits, real estate, retail, and software, to name a few.

For more information about SysArc, to read about its extensive menu of IT solutions, and to schedule your complementary monthly IT cost analysis, please go to: http://www.sysarc.com. SysArc is a leading information technology support services and managed service provider serving business customers in the greater Washington, D.C. area and is headquartered in Rockville, Maryland.

SysArc Secures New Managed Services Business with Government Contractor in Virginia

Tue, 22 Feb 2011 14:31:04 +0000

Managed Services Leader Wins New Business in Maryland

Thu, 02 Jun 2011 14:10:25 +0000

ROCKVILLE, MARYLAND – June 02, 2011 – A leading Maryland provider of Managed Services has received a new contract from another Maryland business.

SysArc of Rockville, MD, was selected by a mid-sized Maryland organization to provide managed IT services. The initial value of the contract is estimated to be in excess of $100,000 per year and SysArc will perform the work with part of its existing staff of over 20 IT professionals.

“We are excited to win this new business,” says James Eglin, a member of the SysArc leadership team. “We view it as an affirmation of our reputation for providing our customers with outstanding customer service at an affordable cost. In the last two years, our team has expanded by a factor of six, and we now have locations in Reston, Va., and downtown Washington, D.C. We have our loyal customer to thank for our continued growth and expansion."

Founded in 2004, SysArc is the preferred provider of network IT support services to companies throughout the D.C. metro area. It currently provides a wide variety of support to numerous companies comprising a diverse range of industry verticals and with varying levels of service needs and assistance.

As a complete IT and technical solutions provider, SysArc has extensive technology expertise and a deep customer-service focus that allows it to consistently deliver cost-effective and lasting solutions to businesses on time and within budget.

Their team of highly qualified and dedicated professionals has a proven track record of helping customers realize the true potential of their technology investment and ensure that future investments in technology are aligned with customers’ overall business plans and objectives.

Managed Services Leader Wins New Business in Maryland

Thu, 02 Jun 2011 14:10:25 +0000

Why Your DC, Maryland or Virginia Business Needs a Managed IT Services Provider

Sun, 10 Jul 2011 14:51:01 +0000

Managed IT Services are offered by a wide variety of service providers to manage a variety of aspects of your Information Technology. A truly comprehensive service offering will allow you to focus on more important and pressing business matters without having to worry about the technology aspects of running a successful company. As such, many organizations have discovered that hiring a Managed Service Provider (MSP) is the most effective and least expensive option to meet their often varied IT needs and requirements. Most companies will experience faster response times, better performing networks and fewer critical issues within their technical infrastructure. These are just a few of the benefits of using a leading company to support your DC, Maryland or Virginia business.

If you select a leading Managed Service Provider, they will also have optimized process and be able to leverage economies of scale to further reduce your current IT support expenditures. In addition, most will be able to provide you with predictable IT results for a predictable monthly fee thereby allowing you to more easily determine your IT budgets and expenditures. For most small business, being able to accurately determine and predict your IT costs as a percentage of revenue can provide a tremendous benefit versus procuring your IT services on an ad-hoc or as needed basis. This predictability in your IT support costs can also allow you to more effectively prioritize any project related work that needs to be completed.

By selecting a leading Managed Services company, you can also reduce other costs within your organization. For example, many companies decide to outsource the maintenance, support and updating of their technical environment to a company like SysArc simply because of the huge cost saving realized from not having to hire an IT person or build an entire IT department. In addition to their salary, obviously other cost factors like hiring and training costs need to be considered. Even if the company was fortunate to find the ideal IT person, very few are willing or able to afford the very expensive enterprise level tools and applications that some Managed Service Providers deploy to support their clients.

In addition, most MSP’s are able to not only more quickly respond to requests for technical assistance, they are able to support a much more varied and complex infrastructure. Furthermore, they are better suited to scale up or down as the IT needs and demands of your company changes since they have a deeper and broader bench of technical talent and resources. Because they support the needs of organizations comprising varied industries, size, scope and complexity, they are frequently more qualified to determine what will work, and what won’t work, when it comes to supporting your end-users, infrastructure and business.

Having a dependable, reliable and knowledgeable Managed IT Services partner will allow you be unburdened with all IT and technology related aspects of running your company. Because most offer their services on a fixed monthly fee, the risk and burden and obligation of performance now shifts to the vendor so they now have a financial incentive to make sure that your environment is fully optimized, highly available and that your employees have the level of support they need to more effectively leverage their daily interaction with technology.