Cross Platform Support

Our cross platform support is provided by our managed services agent for your PC’s and Macs, and provides a non- intrusive, non-evasive and completely seamless functionality to support your Maryland, Virginia or DC based company.

In order to perform this capability, our solution does not need any input ports to be opened on your computers. This feature allows the agent to perform its duties in any configuration while simultaneously eliminating the potential risks of any inbound port probes or new infrastructure attacks.

Every aspect of communication between the components is secured. Complete cross platform support operating throughout your entire network can serve as an industry standard best practices approach to optimizing and securing your network.

For example, we offer protection against “man-in-the-middle” attacks by encrypting data traffic between the agent and server by utilizing full 256-bit RC4 encryption protection for every session. The keys roll every session and passwords are hidden. In addition, our solution fully automates all aspects of key management, thereby eliminating the potential for any human related security breaches.

Our cross platform support automation framework has been designed for designed for maximum scalability as our solution expands your endpoint management capabilities by extending the power of our IT Automation Framework. This capability allows your support team to leverage a single web-based integrated platform to directly automate, manage and remotely control and access of all of your PCs and Macs within your technical environment.

Our cross platform support feature and benefit list includes;

Benefits:

• Extend IT automation service capabilities via cross platform support
• Remotely manage and control Mac’s using a web-based interface
• Mac OS X V10.3 and up compatible
• Support for Intel and Power PC platforms
• Simple Agent installation through a single executable file

Automation support for:

• Hardware & Software Audits
• Scripts
• Remote Control via K-VNC
• FTP
• Password Reset
• Task Manager