Cross Platform Support

Our managed services agent for your PC’s and Macs, provides a non- intrusive, non-evasive and completely seamless managed services functionality as defined by SysArc and your organization.

In order to perform this capability, our solution does not need any input ports to be opened on your computers. This feature allows the agent to perform its duties in any network configuration while simultaneously eliminating the potential risks of any inbound port probes or new network attacks.

Every aspect of communication between the components is secured. For example, we offer protection against “man-in-the-middle” attacks by encrypting data traffic between the agent and server by utilizing full 256-bit RC4 encryption protection for every session. The keys roll every session and passwords are hidden. In addition, our solution fully automates all aspects of key management, thereby eliminating the potential for any human related security breaches.

Our support framework has been designed for designed for maximum scalability as our solution expands your endpoint management capabilities by extending the power of our IT Automation Framework. This capability allows your support team to leverage a single web-based integrated platform to directly automate, manage and remotely control and access of all of your PCs and Macs within your network environment.

Benefits:

• Extend IT automation service capabilities via cross platform support
• Remotely manage and control Mac’s using a web-based interface
• Mac OS X V10.3 and up compatible
• Support for Intel and Power PC platforms
• Simple Agent installation through a single executable file

Automation support for:

• Hardware & Software Audits
• Scripts
• Remote Control via K-VNC
• FTP
• Password Reset
• Task Manager