Computer Technology

To support your small business, SysArc leverages the most comprehensive and advanced technology currently available in our marketplace.

This suite of integrated tools and applications gives the team supporting your business with a fully integrated framework for managing your entire computing infrastructure.

This capability delivers a comprehensive, flexible and scalable Web-based Information Technology best practices infrastructure management platform.

From single location networks to complex distributed networks with layered firewalls, NAT, local and remote servers, desktops and laptops, our world-class IT support infrastructure can deployed rapidly, efficiently and cost-effectively.

Windows Event Monitoring / Alerts

From our Network Operations Center we can remotely monitor Windows System, Application and Security Event Logs to include user definable alerts.

Computer Technology / Updates

Within seconds, we can complete software installations and software updates across your entire company. This capability is considerably more flexible than SMS and other less efficient solutions

Computer Technology / Trouble Ticketing

Our support framework includes an integrated help desk trouble ticketing system and web accessible Customer Dashboard. Users and your support team can interact in real time to report, diagnose and resolve issues quickly without physically visiting the desktop or your location.

Network Policy Enforcement

We have the ability to actively monitor network usage by machine and by application. In addition, we can define policies and limit network access to only Corporate approved applications.

Fully Integrated Reporting

We can provide your Management team with comprehensive integrated IT management and operational reports. This may be customized to your specific business needs and may be viewed anytime online or exported to HTML, Word and Excel.

Maximum Built-in Security

Our support framework utilizes encrypted communication using bit RC with rolling keys. There are no open ports and no plain text data packets moving across your network. As such, there is nothing for an attacker to exploit.

User State Management

The integrated User State Management module provides an automated desktop migration solution and enables the definition and deployment of group profiles.

Powerful Anti-Virus/Anti-Spyware Detection

The Endpoint Security module can enhance and extend the management of your technical infrastructure by incorporating reactive antivirus and spyware detection that incorporates the latest proactive technologies.

Reliable Data Backup and Disaster Recovery

Our Backup and Disaster Recovery module provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for your Windows servers and workstations.

Flexible and Centralized Web-Based Administration

Your support team will utilize a single integrated and flexible Web-based interface to setup administrators and users, computer groups, permissions and policies.

Quick and Easy Deployment

Our support framework can be deployed within minutes and won’t impact your business operations. This solution has automatic discovery capabilities and deployment to all of your computers. This includes both local and remote users.

• Comprehensive Reporting Via the comprehensive and integrated reporting capabilities contained within our Infrastructure Support Framework, you will have access to the information you need in order to make strategic and tactical decisions about your technical infrastructure.
• Computer Audits Our computer audits, inventory and discovery can provide valuable insight into your entire technical infrastructure.
• Cross Platform Support Our IT Automation Platform provides us an efficient and secure method to provide your company with the best IT support services available.
• Endpoint Security Our comprehensive endpoint security solution will ensure your company has the latest and best protection from a computer virus, Trojan and Spware. Our integrated approach utilizes industry standard best practices that leverage the most advanced technology currently available.
• Network Monitoring Our network monitoring framework will provide your support team invaluable insight into your entire infrastructure giving your small or mid-sized business enhanced security and network performance in addition to overall increased system stability.
• Network Policy Enforcement Our Network Policy Enforcement Policy capability offers your company a proven, scalable, automated and reliable way for our support team to manage and ensure the continued practices of industry standard best IT practices.
• Patch Management Our infrastructure patch management capabilities provides the team of experts supporting your company with an effective and highly efficient process to ensure your servers, workstations and remote computers are current with the very latest security patches and updates. Our Infrastructure Management platform and Network Operation Center can provide your small or mid-sized business with an automated and proven approach to the discovery of any missing patches and updates.
• Remote Desktop Management Our remote desktop management capabilities will give your IT support team and dedicated Network Support Administrator a fast and secure method to provide world class computer services.
• Software Deployment Via our automated Software Deployment capabilities, SysArc has a proven and easy method to perform a simple executable or deploy applications across your entire organization.
• Trouble Ticketing Our integrated trouble ticketing and help desk application will provide the team supporting your company with the proper tools needed to quickly resolve your technical support and end-user issues.
• User State Management Our User State Management capability offers a powerful and flexible method to migrate your desktops as well as an effective tool to define, mange and deploy group profiles.
• White Papers Please be sure to read SysArc's White Papers to obtain more specific information regarding our network support and IT solutions.