Computer Consultants

Our certified, friendly and responsive staff are able to efficiently and effectively respond to your technical issues and concerns.

A Well Established Company

• Founded in 2004 and led by experienced industry veterans with extensive experience running both large and small information technology companies
• Focused on the needs of small and midsized commercial businesses in the DC Metropolitan Area
• Three strategic locations to better serve our customers and respond faster to service requests
• Privately owned, self-funded and financed.

Skilled and Professional Staff

• Certified System Engineers, Network Administrators and IT Managers that take a proactive approach to solving your technical and computer issues and concerns
• Novell Netware Engineers, Microsoft Certified Engineers, Cisco Certified Network Associates and Administrators as well as Cisco Certified Network Associates
• All staff members have a minimum of 7+ years of relevant industry experience and all possess current technical training and certifications
• Dedicated Network Administrators and Computer Consultants are assigned to your account for personalized and accountable business relationships
• Every Certified Engineer and IT Manager is screened and trained to be customer service oriented, friendly and act with a sense of urgency
• Account teams include Certified Engineers, Network Administrators, Computer Consultants Executive Sponsors, Project Managers, Virtual Chief Information Officers and Account Managers.

Industry Leading Software Applications and Tools

• Substantial investment in integrated tools and applications to provide more responsive and proactive computer support and faster response times
• 24/7 monitoring and alerting system to assist in proactive and preventative network management to handle issues before they escalate
• Remote access tools to diagnose and resolve computer and network issues faster
• Professional Services Automation application to dispatch and schedule engineers to ensure time management and task prioritization
• Advanced trouble ticketing application to create an audit trail and client specific knowledge library to determine root cause analysis of support tickets
• Executive reporting and Customer Portal to generate detailed progress and status reports and provide management with enhanced visibility into their infrastructure.

Proven Process and Methodologies

• Every customer interaction has a proven process in place to ensure a consistent deliver of outstanding results
  • New customer start-up procedures based on industry standard best practices and procedures
  • Service request processes to ensure successful task and project completion and accountability
  • Problem resolution procedures to provide a closed-loop support and customer interaction process
  • Proactive maintenance procedures to address technical issues as early as possible
  • Escalation procedures to quickly engage others within your support team if necessary
  • Vendor Transition Plans to smoothly migrate you from your existing support provider with minimal impact on the operation of your organization
• A customer feedback mechanism is in place to help us improve every day.

• Why SysArc Since 2004, SysArc has been providing a comprehensive selection of cost-effective managed services, technical support, computer repair and IT services to commercial organizations throughout the Washington DC metro area.
• Value Proposition Our services and solutions provide organizations throughout Washington DC, Virginia and Maryland with an attractive value proposition that ensures the continual optimization and operation of your network and computers.
• Client Commitments SysArc is committed to providing our clients throughout the DC, MD and VA area with the best value and superior customer service possible.
• Executive Leadership James Eglin and Tim Brennan are Technology industry veterans and each possess a proven track record of success with an exemplary reputation in the Maryland, Virginia and DC technology marketplace. As your trusted IT partner, SysArc can help ensure the continual alignment of your technology initiatives to your business goals and objectives.
• Mission Statement The mission of SysArc is to help commercial organizations fully realize the benefits of their technology investments by offering them a diverse selection of affordable yet comprehensive technical support and managed services that reduce their overall IT costs while simultaneously increasing the productivity of their staff and employees. SysArc accomplishes this mission by hiring, mentoring and overseeing Experienced Professionals, consistently providing Excellent Service, offering Excellent Advice and implementing and leveraging Extraordinary Technology that all culminate in an Exceptional Value for our clients.
• Official Corporate Blog Please be sure to check out SysArc's Official Corporate Blog for all the latest happenings and news at the leading IT Support provider in the DC area.
• Partners SysArc has partnered with many respected industry leaders throughout the United States to better serve our very diverse client needs.
• SysArc Job Openings Due to recent expansion, SysArc has an immediate job openings in our Rockville, MD, Reston, Virginia and Washington, DC office locations for a team members that wants to be part of building a great company that is focused on helping our customers succeed.