About SysArc
SysArc is an IT solutions provider with the technology expertise and customer-service focus to deliver advanced solutions for your business on time and within budget. Our team of highly qualified and dedicated professionals has a proven track record in helping customers realize the true potential of their technology investment. The SysArc mission is dedicated to becoming the trusted advisor to small and medium-sized businesses for all of their information technology needs by providing outstanding technical resources and great customer service.
Our Company
- Founded and managed by industry veterans
- Focused on small and mid-sized businesses
- Two convenient locations to server our customers
- Privately owned, self funded and financed
Our People
- Certified engineers who take a proactive approach to infrastructure support
- All field engineers have at least 7+ years of experience and have updated technical training and certifications
- Individual engineers are assigned to your account for personalized and accountable relationshipes
- Every engineer is screened and trained to be customer service oriented, friendly and responsive
- Account teams include Executive Sponsors, Project Managers and Account Managers
Our Technology
- Substantial investment in integrated tools to provide more responsive and proactive services
- 24/7 monitoring and alerting system
- Remote access tools
- Technician dispatching and scheduling system
- Help desk and trouble ticketing system
- Executive reporting and customer Portal
Our Process
- Every customer interation has a process in place to make sure we consistently deliver outstanding results
- New customer startup procedures
- Service request procedures
- Problem resolution procedures
- Proactive maintenance procedures
- Escalation procedures...
- A customer feedback mechanism is in place to help us improve every day
